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Cable Companies
Cache for Direct Output in the Browser
Calculates Metrics Based on Other Metric Values
Calculates ROI
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Calculates the Revenue Generated PER Segment
Calendar and Scheduler
Calendaring
Call Back
Call Center and Customer Service
Call Center Integration
Call Center Workflow Can Be Modified
Call Center
Call Data
Call Effectiveness by Stating Ratio of Calls Received to Those Answered Within Defined Time Limits
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Call External Scripts to Populate Fields
Call Planned Over a Specified Timeframe
Call Queuing Facilities
Call Statistics
Call Time Occupied Ratio by Problem Type
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Campaign-Effectiveness Measurement
Campaign-specific Dispatch and Assignment Rules
Campaign Data Records Can Be Cloned for Reuse in Similar Campaigns
Campaign Design
Campaign Execution and Management
Campaign Execution
Campaign History Response Data Records Can Be Associated with Hyperlinked to Contact Records
Campaign Logic
Campaign Management
Campaign Optimization
Campaign Planning
Campaign Reporting
Campaign Response Tracking/Measurement
Campaign Response Tracking e.g. Sent No Response Responded
Campaigns Can Be Created and Saved as Templates
Campaigns Can Be Customized by Regions Territories and Branches
Campaigns Can Be Customized by Regions Territories or Branches
Can Make Fields Display-only
Can Report on Cross-channel and Cross-category Campaigns
Can Track Responses by Offer or Across Campaigns Within a Period of Time
Can Track Responses to Offers Consisting of Multiple Parts
Capable of Analyzing Customer Data in Order to Target Customers for a Particular Campaign
Capable of Creating and Maintaining Marketing Campaign Promotions
Capable of Creating and Maintaining Offer Pricing Information
Capture Additional Relevant Customer Contact Notes Close Customer Contact and Update the Trouble Ticket
Capture an Account Number on the Customer Profile
Capture and Analyze Return on Investment of Marketing Activities
Capture and Attach Unlimited Amounts of Information and Files
Capture and Group Custom Attributes
Capture and Maintain Basic Demographic Information Usable Across Applications
Capture and Report on System Performance Metrics Both in Real-time and Historical Reports
Capture Customer Contact Information
Capture Strategic Plan Objectives KPIs and Related Materials
Capture the Competitor Pricing by Products and Services
Capture the Customer-preferred Method and Frequency of Communication
Capture the Initial Trouble Information and Begin Diagnosis If the Trouble is Valid
Capture the Key Customer Value Drivers
Captures a Due Date for Each of the Ordered Products and Services
Captures Additional Information on a Particular Item When Configuring Products and Services
Captures Additional Product Details to Complete the Order
Captures Additional Product Details
Captures the Time of Call and the Person Handling the Call
Car Manufacturers
Carrier Posting
Case Service Request Data Records Can Be Associated with Hyperlinked to Account Records
Case Service Request Data Records Can Be Associated with Hyperlinked to Contact Records
Categorical Data Analysis
Categorize an E-Mail Based on Its Contents
Categorize and Manage Leads by a Corporate Standard for Scoring
Categorize and Manage Leads by a Standard Scoring Criteria
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Categorize Trouble by Type Severity Location and Supplier
Central Control Capabilities
Central Governments
Centralization
Centralized Business Rules
Centralized Database
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Certifies Third-party Training
Change Management
Change Pull-down List Boxes
Characterize Individual Customers According to Buying Patterns
Characterize Individual Customers According to Demographic Profile
Characterize Individual Customers According to Scoring Systems
Characterizes Individual Customers According to Buying Patterns
Characterizes Individual Customers According to Demographic Profile
Characterizes Individual Customers According to Scoring Systems
Charts and Graphs Are Configurable
Charts and Graphs Can Be Added to Predefined Report Templates
Check Accuracy and Correctness of Outbound Communications QA
Chemical and Process Industry
Chinese Simplified
Chinese Traditional Hong Kong
Chinese Traditional Taiwan
Citrix or Other Application Bridging Product Required for Web Deployment
Classify Customers by Segments Such as High Value Tax-Exempt or Affinity Groups
Clearly Differentiate Between New and Existing Work Tasks
Click N Talk Online Chat with Service Representative
Click N Talk
Click Stream Analysis
Clickstream Analysis
Client Support
Client
Clinical Researchers
Close
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Cluster Analysis
Collaboration and the Ability to Have Real-time Interaction with a Customer Over the Computer
Collaborative Filtering
Collateral and Brand Management
Collectively Configure and Monitor Overall Resolution Time Alerts for Activities
Colleges
COM
Combination of on Site and Off-site Locations
Comment and Note Records Can Be Input Into Case Records
Commercial Account Management
Commission Rate Tracked for Each Contract and Product Combination
Commission Rate
Common Development Language
Communicate Planner Information to a Sales Person's Supervisor
Communicates to the Order Fulfillment Process that the Order is Ready for Fulfillment
Communication Related Records E-Mails Faxes Sent Etc Can Be Associated with Hyperlinked to Lead Records
Communications
Communigate Pro
Compaq Tru 64
Compare Competitive Offers and Rate Plans
Compare the Characteristics of Different Segments to Determine Segment-specific Actions
Competitive Intelligence
Competitor Detail Records Can Be Associated with Hyperlinked to Opportunity Records
Complex Logic that Includes Multi-wave Campaigns Last Minute Suppressions and Derived Fields
Complex Processes that Are in Turn Comprised of Sub-processes and Activities Can Be Defined
Compressed Data Transfers
Compute and Track Average Cost
Compute and Track FIFO
Compute and Track Least Gain
Compute and Track LIFO
Compute and Track Most Gain
Compute and Track Multiple Types of Partial Sales
Computed Fields Are Configurable
Computer Telephony Integration CTI
Concept Mapping
Configurability
Configurable Activity Result Codes Capture the Result of Each Project Step
Configurable Activity Result Codes Capture the Result of Each Sales Step
Configurable Browse Toolbars and Options
Configurable Functions and Process Activities
Configurable Menus
Configurable Product Lists with Pricing Data
Configurable Project Stage Data Fields Are Used to Track Where Each Project Stands
Configurable Rules-based Selling Process Workflows that Can Automatically Update Opportunity Record Data Fields
Configurable Sales Forecast Categories e.g. in the Pipeline Best Case Committed Closed-won Etc
Configurable Sales Stages Capture Where Each Opportunity Stands in the Sales Pipeline
Configurable Supervisor Workgroup Engineer Relationship to Tasks
Configurable User Screens
Configurable Workflow Based on Service Type Feature Set and Network or Account Attributes
Configuration/Customization Points
Configuration Save as User Default Screen
Configure
Connectivity with Other Fraud Detection Tools
Consistency of Tracking and Monitoring
Consolidated Approval Repository At Project Level and List Approvals with Details Underneath
Consumer Sector
Contact Import Tool that Automatically Links Contacts to Appropriate Account Records
Contact Management
Contact People Data Records Can Be Associated with Hyperlinked to Account Records
Contact People Management
Contact Records Can Be Synchronized to a Various Handheld Devices
Contact Records Can Be Synchronized with MS-Outlook
Content Group Analysis
Content Management
Content Profile Matching
Continent Opportunity Stage by Product
Continent Sales Cycle Timing
Continent Sales
Continued Education Tracking
Contract Creation
Contract Data Records Can Be Associated with Hyperlinked to Account Records
Contract Data Records Can Be Associated with Hyperlinked to Project Records
Contract Definition
Contract Documents Can Be Created Using Predesigned Templates
Contract Expiration Notification E-Mails Can Be Automatically Sent to Designated Individuals
Contract Management and Creation
Contract Management Tools
Contract Management
Contract Manufacturers
Contract Template Library Maintenance
Contractors and Engineering Companies
Contracts Assigned to Individual Advisors
Contracts Can Be Non Carrier-specific
Contracts
Control Access to Application as a Whole
Control Access to Application Functionality
Control Access to Individual Objects e.g. Projects Budgets Assets Reports Etc
Control Who Can See Your Content
Convenient UI for Budgeting and Cost Tracking
Convert Recruit to Agent Status
Converts Quotes to Orders
CORBA
Core Functionality
Country Forecast by Line of Business
Country Forecast by Product
Country Opportunity Stage by Product
Country Pipeline by Line of Business
Country Pipeline by Product
Country Sales by Line of Business
Country Sales Cycle Timing
Country Sales
Create Account Strategies and Business Plans for a Customer Methodology-based Account Planning
Create Activities for Multiple Customer Hierarchies and Assign IT to a Department or Person
Create an Ani Repository of Numbers that Customers Have Called from to Identify Customer Calling
Create an Individual Record for Policy Tracking Whenever a Member is Added to a Plan
Create and Maintain Product Information
Create and Save Custom Views and Workspaces
Create and Track Cases and Solutions via the Web
Create and Track Workflow Activities Associated with an Order
Create and View Action Plans
Create Business Rules to Accept or Reject Orders
Create Contacts
Create Individual Users and Assign Access to Content Individually by Configuration
Create Modify and View Customer Opportunities
Create New Business Objects to Extend the Scope of the Application
Create Order Reports
Create Reminder Lists Linked to Sales Opportunities
Create Tactical Marketing Plan
Create Unique Views of the Data for Each Security Group
Creates Boilerplate Templates for Different Types of Customers Services and Offerings
Creates Contacts for a Customer Organization
Creating and Maintaining a Solutions Knowledge Base
Creating New Cases Service Requests
Creation of Custom Data Fields for Inclusion on the Main CRM Home Page
Creation of Custom Data Fields for Inclusion on the Predefined or Custom Data Records
Creation of Custom Data Fields for Inclusion on the Predefined or Custom Detail Data Records
Creation of Multiple Data Record Page Layouts
Creation of New CRM Area Tabs and Menu Options
Creative Content of an Offer Can Be Accessed from a Content Management System
Credit Card Payment Processing
Criteria
Criterion
CRM Analytics and Dashboards
CRM Analytics
CRM System Security
Cross-departmental Customer Activity Analysis
Cross-reference Between the Central Customer Definition and Phone Numbers
Cross-selling and Up-selling
CTI Capability
Currency Translation
Custom Attribute Definition and Management via Easy GUI Not Native DB Management Tool
Custom Attributes Definition Through GUI
Custom Data Fields Can Be Added to Predefined Report Templates
Custom Data Fields
Custom Home Pages CRM Area Tabs and Related Detail Data Records
Custom Reports Can Be Designed from Scratch
Customer Account and Profile Maintenance
Customer Account Management
Customer Information Including Name Address and Service Affected
Customer Key Performance Indicators KPI's
Customer Key Performance Indicators KPI
Customer Management
Customer Products and Services View
Customer Profile Management
Customer Profile Views
Customer Profiling
Customer Proposal Management
Customer Reports
Customer Response Analysis
Customer Scorecards
Customer Segmentation
Customer Self-registration for Login and Password Assignment and Profile Setup
Customer Self-service Portal
Customer Service and Support
Customer Service Integration
Customer Service Support
Customer Targeting
Customizable CRM Area Accounts Contacts Etc Home Page Layouts
Customizable Main CRM System Home Page
Customizable Publishing Capabilities
Customizable Reports
Customizable Request Form Content
Customizable Templates to Ensure Proper Planning Management and Execution
Customizable UI Company Look and Feel
Customization and Tailoring Capabilities
Customization Flexibility
Customization
Customize Security Down to the Field Level
Customize Your Workflow and Content Status Settings Easily
Customized View which May Differ from the Billing View
Czech

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3 | 2 | 1
 
 
D

1
 
 
E

1
 
 
F

1
 
 
G

1
 
 
H

1
 
 
I

1
 
 
J

1
 
 
K

1
 
 
L

1
 
 
M

1
 
 
N

1
 
 
O

1
 
 
P

1
 
 
Q

1
 
 
R

1
 
 
S

2 | 1
 
 
T

1
 
 
U

1
 
 
V

1
 
 
W

1
 
 
X

1
 
 
Y

1
 
 
Z

1
 
 
OTHERS

1
 
 


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