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Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

'Best' of the Three CRM Solutions

by Kevin Ramesan and Katarina Novatzki ... "Best" of the Three CRM Solutions Kevin Ramesan and Katarina Novatzki - August 5, 2004. 1. Event Summary. 2. Product Definition and Market Impact. ... http:/.../Research/ResearchHighlights/Scm/2004/08/research_notes/PN_SC_KR_08_05_04_1.asp - 12k - 2004-08-05 Summary: In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring addition

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed ...

by Randy Garland ... Over the long term, she predicts, e-CRM vendors will be forced to create products that support pluggable components, so customers can have both best-of-breed ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_05_01_1.asp - 17k - 2001-09-05 Summary: When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the

CRM, Success, and Best Practices: A Wake Up Call Part One ...

by Glen S. Petersen ... The last set of best practices address CRM more holistically by addressing the strategy and change management aspect of the initiative. ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k - 2004-10-21 Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly de

CRM, Success, and Best Practices: A Wake Up Call Part Two ...

by Glen S. Petersen ... Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp" target="_blank ... the existence of a coherent CRM strategy with ... operating with a sense of best practices that ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_22_04_1.asp - 25k - 2004-10-22 Summary: To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy

Best entre tres soluciones CRM

by Kevin Ramesan and Katarina Novatzki . http:/.../es/Research/ResearchHighlights/Scm/2004/08/research_notes/PN_SC_KR_08_05_04_1.asp - 101k Summary: En el 2004, Best Software adquirió ACCPAC mediante su empresa padre The Sage Group plc y acaba de lanzar una versión nueva de su producto CRM, SalesLogix 6.2. Claramente, su objetivo es obtener tanta participación en el mercado creciente de las pequeñas y medianas empresas (PME) como sea posible. Al

Best entre tres soluciones CRM

by Kevin Ramesan y Katarina Novatzki . http:/.../es/Research/ResearchHighlights/Scm/2004/08/research_notes/PN_SC_KR_08_05_04_1.asp - 101k Summary: En el 2004, Best Software adquirió ACCPAC mediante su empresa padre The Sage Group plc y acaba de lanzar una versión nueva de su producto CRM, SalesLogix 6.2. Claramente, su objetivo es obtener tanta participación en el mercado creciente de las pequeñas y medianas empresas (PME) como sea posible. Al

The Best ACT! Is Still to Come

by Kevin Ramesan and Katarina Novatzki ... between ACT! and its sister products, transitioning from ACT to Best's other CRM solutions will be an organic process. This is a ... http:/.../Research/ResearchHighlights/Crm/2004/08/research_notes/PN_CR_KR_08_31_04_1.asp - 11k - 2004-08-31 Summary: After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact

SalesLogix and ACT! Officially Branded As Best Software Part 2 ...

by P.J. Jakovljevic ... will join Best Software thereby creating its CRM Division ... Two of a two-part analysis of Best Software ... ERP/2002/07/news_analysis/NA_ER_PJ_07_29_02_1.asp">Part One ... http:/.../Research/ResearchHighlights/Erp/2002/07/news_analysis/NA_ER_PJ_07_30_02_1.asp - 17k - 2002-07-30 Summary: The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may face confusion and/or anxiety amongst both its current and potential customers as well as within its VARs.

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...

by Larry Blitz ... and that the rankings can shift depending on what area(s) of functionality you look at, how then do you determine which CRM solution is best suited for your ... http:/.../Research/ResearchHighlights/CRM/2008/01/research_notes/VS_CR_LB_01_30_08_1.asp - 11k - 2008-01-30 Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...

by Larry Blitz ... and that the rankings can shift depending on what area(s) of functionality you look at, how then do you determine which CRM solution is best suited for your ... http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/VS_CR_LB_09_29_08_1.asp - 11k - 2008-09-29 Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given