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TEC Products
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CRM Software Research and Evaluations
... Oncontact CRM vs. SageCRM Larry Blitz. [2007.12.19] The Customer Relationship
Management
Vision: It Starts ... [2007.12.14] Bolstering the Call Center with Service ...
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| http://www.technologyevaluation.com/request/sre_crm_1.asp - 44k - 2009-09-09 |
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Customer Relationship Management (CRM): Infor CRM Epiphany by ...
... Infor CRM is comprised of the following key ... sales force automation and opportunity
management
capabilities that ... and empowering them to shorten call times and ...
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| http:/.../software/500-21169/Customer-Relationship-Management-CRM/Infor-Infor-CRM-Epiphany.html - 5k - 2009-11-18 |
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Xchange Adds To The List Of CRM Point Solutions' Casualties Part ...
| by P.J. Jakovljevic |
... had to experience a wake up call' and have ... from field installations through to enquiry
and complaint management. ... Therefore, the relative importance of CRM vs. ...
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| http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_28_03_1.asp - 22k - 2003-03-28 |
| Summary: Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb
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Will That Wretched ERP Finally Die? Possibly, But Only the Acronym ...
| by P.J. Jakovljevic |
... anything from field installations through to enquiry and complaint management. ... ERP,
ERP vs.
... any channel of communication - the Web, the call center, field staff ...
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| http:/.../Research/ResearchHighlights/BusinessApplications/2000/05/news_analysis/NA_BA_PJ_05_01_00_1.asp - 10k - 2000-05-01 |
| Summary: Yet another ERP doom saying. This time, a prediction was given that ERP systems will only host 40 percent of business applications
by 2004 partly due to the rise of collaborative commerce.
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Who Alleges The PRM Market Consolidation?
| by P.J. Jakovljevic |
... PRM vs CRM. ... to include modules for managing market funds, lead management and
distribution ... the PRM system with its sales force automation (SFA), call center and ...
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| http:/.../Research/ResearchHighlights/Crm/2003/05/research_notes/TU_CR_PJ_05_03_03_1.asp - 23k - 2003-05-03 |
| Summary: Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those
of their partners and distribution channels than those that can, leaving them vulnerable in terms of brand management due
to poor visibility.
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War Looms in the On-demand CRM Market (and Beyond)—But Will You ...
| by P.J. Jakovljevic and David Clark |
... InStranet, a provider of knowledge management (KM) technology for business–to-consumer
(B2C) call
centers. ... be the outcome of the Microsoft Dynamics CRM vs. ...
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| http:/.../Research/ResearchHighlights/CRM/2008/10/research_notes/EN_CR_PJ_DC_10_13_08_1.asp - 42k - 2008-10-13 |
| Summary: Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war?
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The Wizardry of Business Process Management – Part 3 » The TEC ...
... experience to accommodate multiple roles (eg, sales vs. ... Objection handling; Reducing
on-call
time, Product warranty and servicing management, and so on ...
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| blog.technologyevaluation.com/blog/2009/06/19/the-wizardry-of-business-process-management-–-part-3/ - 69k - 2009-06-19 |
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Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? ...
| by P.J. Jakovljevic |
... complexity of the product groups (ie, mere technology vs. ... CRM will not provide tight
call-center integration, campaign management, customer portals ...
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| http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_11_03_1.asp - 22k - 2003-03-11 |
| Summary: The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another
plunge. Is the Applix move a harbinger of the future
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Ask the Experts: Is Hosted CRM Really the Right Option for You? » ...
... house solution for organizations in the call center environment ... s my take on hosted
vs
on-site ... is essential for the long-view Client Relationship Management CRM. ...
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| blog.technologyevaluation.com/.../05/12/ask-the-experts-is-hosted-crm-really-the-right-option-for-you/ - 48k - 2008-05-12 |
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Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ ...
| by P.J. Jakovljevic |
... WS-I; J2EE vs. ... of the Microsoft environment, have complex sales and call-center service
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such as product configuration, content management, personalization and ...
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| http:/.../Research/ResearchHighlights/Crm/2002/08/research_notes/EN_CR_PJ_08_16_02_1.asp - 14k - 2002-08-16 |
| Summary: Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t
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