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Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? ...

by P.J. Jakovljevic ... office (SOHO) businesses may want to consider the Standard edition as a lightweight sales and content management application, but not as a full-fledged CRM ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_11_03_1.asp - 22k - 2003-03-11 Summary: The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another plunge. Is the Applix move a harbinger of the future

ACCPAC -- Being Much More Than Meets The Eye Part Four: Challenges ...

by P.J. Jakovljevic ... of-sale software (POS); Acquisition of eWare Limited for CRM software; Acquisition of ... of its integrated accounting program for small offices/home offices (SOHO). ... http:/.../Research/ResearchHighlights/Erp/2003/02/research_notes/EN_ER_PJ_02_07_03_1.asp - 20k - 2003-02-07 Summary: One has to see how ACCPAC’s moves to nurture the relationship and the morale of its VARs and to make them more successful (profitable), will play against MBS’ and Best’s enticing financing arrangements for their VARs and customers, particularly during these days of cash scarcity.

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... with over 80 percent market share in retail SOHO accounting products ... 25 accounting, light manufacturing, distribution, e-commerce, BI, payroll, CRM, SFA, and ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_09_04_1.asp - 20k - 2004-06-09 Summary: 'Freedom of choice' and 'openness' mantras have been professed independently by both Best and ACCPAC, which bodes well for the joint effort going forward, but ACCPAC also brings many other missing parts to the Sage/Best collection.

Best Software Delivers More Insights To Its Partners (As Well As ...

by P.J. Jakovljevic ... Intuit, although with over 80% market share in retail SOHO accounting products ... reporting and electronic commerce functions, and integrates with SalesLogix CRM. ... http:/.../Research/ResearchHighlights/Erp/2003/07/research_notes/EN_ER_PJ_07_28_03_1.asp - 22k - 2003-07-28 Summary: Sage Group's decision to finally group its plethora of enterprise-level applications in North America under the Best Software brand in 2002 emanated from the company's ability to deliver highly integrated components, and to weave a unified story around this concoction of products, many of them with best-

ACCPAC -- Being Much More Than Meets The Eye Part Two ...

by P.J. Jakovljevic ... POS) (see Part One); Acquisition of eWare Limited for CRM software (see ... new version of its integrated accounting program for small offices/home offices (SOHO). ... http:/.../Research/ResearchHighlights/Erp/2003/02/research_notes/EN_ER_PJ_02_05_03_1.asp - 21k - 2003-02-05 Summary: ACCPAC continues to expand its products footprint and operations worldwide.

ACCPAC -- Being Much More Than Meets The Eye

by P.J. Jakovljevic ... of-sale software (POS); Acquisition of eWare Limited for CRM software; Acquisition of ... of its integrated accounting program for small offices/home offices (SOHO). ... http:/.../Research/ResearchHighlights/Erp/2003/02/research_notes/EN_ER_PJ_02_04_03_1.asp - 20k - 2003-02-04 Summary: By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting solutions provider, may have gotten the wherewithal to be reckoned with by all earnest enterprise mid-market contenders.

ACCPAC -- Being Much More Than Meets The Eye Part Three: Market ...

by P.J. Jakovljevic ... of-sale software (POS); Acquisition of eWare Limited for CRM software; Acquisition of ... of its integrated accounting program for small offices/home offices (SOHO). ... http:/.../Research/ResearchHighlights/Erp/2003/02/research_notes/EN_ER_PJ_02_06_03_1.asp - 31k - 2003-02-06 Summary: ACCPAC has lately been making big strides to extend its reach and turn into a full-fledged comprehensive e-business software provider for small and medium enterprises (SMEs). ACCPAC is likely the only vendor amongst its peers that is an ASP as well. Additionally, ACCPAC applications are geared for growth

The Market Impact of Two Powerhouses

by P.J. Jakovljevic ... opportunities in contact management/sales force automation (SFA), CRM, human resources ... base (many of which are small-offices/home-offices (SOHO), referred to ... http:/.../Research/ResearchHighlights/ERP/2005/08/research_notes/EN_ER_PJ_08_25_05_1.asp - 22k - 2005-08-25 Summary: This is an analysis of the equivalent moves of two superpowers to secure the lower-end of the market, also known as the small-to-medium enterprise (SME) market segment. One is Microsoft Business Solutions (MBS), the other is UK-based the Sage Group.

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... as former specialty products provider Best Software (acquired in 2000), CRM provider Interact ... many of which are small offices/home offices [SOHO] referred to ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_05_04_1.asp - 23k - 2004-06-05 Summary: Given Sage's revenue level is quite higher than those of Geac, MBS, SSA Global, and Lawson Software, making it an ultimate juggernaut within the SME market per se, the time has long come for its mind share to become commensurate with its size.

Addressing Channels and the Low-End Market

by P.J. Jakovljevic ... new software is designed for small office/home offices (SOHO), which typically ... the personal information management product with basic CRM functionality such as ... http:/.../Research/ResearchHighlights/ERP/2005/08/research_notes/EN_ER_PJ_08_24_05_1.asp - 31k - 2005-08-24 Summary: Microsoft announced plans to increase resources and provide new tools and offerings for MBS independent software vendors (ISV) and value-added resellers (VAR). These efforts are designed to accelerate the MBS Group's partner-driven vertical strategy, providing stronger opportunities for partners to align