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Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix

by P.J. Jakovljevic ... are designed to be used to support multiparty collaboration ... In a dramatic shift, these new high tech and other ... The SaaS CRM market is more heavily dominated by ... http:/.../Research/ResearchHighlights/CRM/2008/08/research_notes/VN_CR_PJ_08_22_08_1.asp - 29k - 2008-08-22 Summary: BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high tech manufacturers may be noting.

CRM is Busting Out Of Its Britches: Operational, Analytical, and ...

by Randy Garland ... A Brief (!) History of CRM. ... 1999, Clarify was purchased by Nortel Networks (see Tech Note Nortel ... Clarify: Was There Ever Enough Synergy to Support this Marriage ... http:/.../Research/ResearchHighlights/Crm/2001/08/research_notes/TN_CR_RGG_08_27_01_1.asp - 17k - 2001-08-27 Summary: Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more dif

Surado! A Rising Mid-market CRM Provider

by Kevin Ramesan ... financial services, healthcare, government, manufacturing, and high-tech. ... Surado CRM also provides its Customer Service ... for help desk and support environments. ... http:/.../Research/ResearchHighlights/Crm/2003/10/research_notes/VN_CR_KR_10_16_03_1.asp - 12k - 2003-10-16 Summary: Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana,

What's in a Name? or Enterprise Systems' Reincarnations (Part I) ...

... CRM solution, acquired in March 2007 for service and support organizations in the mid- to upper- SME to Global 2000 range of sizes within the high-tech ( ... blog.technologyevaluation.com/.../2007/12/11/whats-in-a-name-or-enteprise-systems-reincarnations-part-i/ - 66k - 2007-12-11

CRM for Manufacturing vs. Regular CRM » The TEC Blog

... by industry: automotive, chemical, food, high tech, etc. ... Software claims to be a “complete CRM for Manufacturing.” They support this statement ... blog.technologyevaluation.com/blog/2009/09/15/crm-for-manufacturing-vs-regular-crm/ - 51k - 2009-09-15

Nortel and Clarify: Was There Ever Synergy Enough to Support this ...

by Randy Garland ... extend the scope of "collaborative CRM." As part ... verticals, namely, banking, insurance, high-tech, and communications ... announced a new practice in support of the ... http:/.../Research/ResearchHighlights/eCommerce/2001/07/research_notes/EN_EC_RGG_07_26_01_1.asp - 19k - 2001-07-26 Summary: Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Cl

i2 Technologies at the Front of the Supply Chain

by Steve McVey ... of industries, especially electronics and high tech, semiconductor ... plans to leverage its recent CRM acquisition to ... Secure third party integration support from a ... http:/.../Research/ResearchHighlights/BusinessApplications/1999/08/research_notes/VN_BA_SRM_8_99_1.asp - 11k - 1999-08-01 Summary: i2 Technologies is the largest and fastest growing vendor of supply chain management software with $456 million in revenue over the last twelve months and a 48% average growth rate over the last five years. Fueled by a powerful sales and marketing machine and corporate development strategy, i2 will maint

MAPICS Unifies The Brand And Interacts For CRM Solutions

by P.J. Jakovljevic & P. Catz ... mid-sized customers in the high tech market, as ... SalesLogix, creating an end-to-end CRM solution that ... initial contact through the sale and after-market support. ... http:/.../Research/ResearchHighlights/Erp/2001/10/news_analysis/NA_ER_PJ_10_08_01_1.asp - 21k - 2001-10-08 Summary: While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with a unified product branding might be the way to more effectively sell beyond the current XA client base, which is the must for the long-term via

Scala and Microsoft Become (Not So) Strange CRM Bedfellows

by P.J. Jakovljevic ... However, Microsoft CRM will likely get a "right of way ... of July, Scala and its partner Decision Support Panel (DSP ... by Scala and DSP at Microsoft Tech-Ed Europe ... http:/.../Research/ResearchHighlights/Erp/2003/08/news_analysis/NA_ER_PJ_08_28_03_1.asp - 16k - 2003-08-28 Summary: The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term, but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last? For the time being, Microsoft will likely be content to hel

Hosted versus On-premises Customer Relationship Management

by Richard R. Smith ... CRM) market, like most of the tech market, has ... with its enterprise suite of Employee CRM, Customer Self ... from Cognos and Knowledgebase.net support solutions. ... http:/.../Research/ResearchHighlights/CRM/2006/07/research_notes/MI_CR_XRS_07_07_06_1.asp - 16k - 2006-07-07 Summary: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages?