CRM Services Market Share

TEC Products

Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ ERP for Services (Non-manufacturing) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?modelid=439&catid=ERP

'Best' of the Three CRM Solutions

by Kevin Ramesan and Katarina Novatzki ... is poised to take additional market share directly from ... of larger enterprises, the market tends to ... that provide front-office services, CRM implementation, back ... http:/.../Research/ResearchHighlights/Scm/2004/08/research_notes/PN_SC_KR_08_05_04_1.asp - 12k - 2004-08-05 Summary: In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring addition

Professional Services Are Catching-up With CRM

by Kevin Ramesan ... have strongly focused on catering to this market. ... is among those specialized CRM vendors that ... their way to understand professional services business processes ... http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_28_03_1.asp - 15k - 2003-05-28 Summary: The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business mode

To Gain Market Share in the Mid-Market, SAP Leaves No Stone ...

by Kevin Ramesan ... was traditionally catered to by mid-market solution providers ... and UpShot Corp., which offer hosted services at a ... like Microsoft Corp with MS CRM, are courting ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_30_03_1.asp - 15k - 2003-06-30 Summary: The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market segment extensively. This is the second of a series of articles that look at strategies deployed by major enterprise solution vendors to attract the SMB decision makers and whether t

A Dynamic Answer to Enterprise Resource Planning for Services

by Neil Stolovitsky ... expanded capabilities in the customer relationship management (CRM) and project modules ... To better serve the upper mid-market in the services industry, Epicor ... http:/.../Research/ResearchHighlights/ERP/2007/06/research_notes/PN_ER_NS_06_04_07_1.asp - 16k - 2007-06-04 Summary: Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to deliver a mid-market solution to services industries. Despite Microsoft's competing ERP offering, Epicor continues to build a Microsoft-centric solution with its partners' support.

War Looms in the On-demand CRM Market (and Beyond)—But Will You ...

by P.J. Jakovljevic and David Clark ... it will get its fair market share (and possibly ... com, which generates revenue only from CRM SaaS subscriptions ... to use on-demand application services because they ... http:/.../Research/ResearchHighlights/CRM/2008/10/research_notes/EN_CR_PJ_DC_10_13_08_1.asp - 42k - 2008-10-13 Summary: Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

Integrating Customer Relationship Management through Software As A ...

by Jim Berkowitz ... the industry's leading on-demand CRM service, grew ... subscriptions, not from professional services or maintenance ... salesforce.com is rapidly gaining market share. ... http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_06_05_1.asp - 17k - 2005-12-06 Summary: The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very differen

Marquee Vendors Partner for Deepening Inherent CRM and BI Links

by P.J. Jakovljevic ... in order to gain market share and illustrate ... analytical software, business consulting, and implementation services. ... see research/ResearchHighlights/CRM/2005/08 ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/EN_CR_PJ_08_17_05_1.asp - 16k - 2005-08-17 Summary: Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and il

Onyx/Pivotal Rivalry Through Thin Rather Than Thick

by P.J. Jakovljevic ... through three role-specific, web services-based portals. ... on most vendors in the CRM market segment; however ... better job maintain a commanding market lead through ... http:/.../Research/ResearchHighlights/Crm/2004/02/research_notes/TN_CR_PJ_02_05_04_1.asp - 15k - 2004-02-05 Summary: The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and business expansion.

Hosted versus On-premises Customer Relationship Management

by Richard R. Smith ... cost of software, hardware, consulting services, and internal ... with customers across the mid-market (from 50 ... of evaluated vendors, especially in the CRM and ERP ... http:/.../Research/ResearchHighlights/CRM/2006/07/research_notes/MI_CR_XRS_07_07_06_1.asp - 16k - 2006-07-07 Summary: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages?

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II) ...

... SQL Server Reporting Services, the CRM application aggregates ... training and help desk and support services, as well ... the red-hot retail software market, where it ... blog.technologyevaluation.com/.../02/04/is-epicor-poised-to-rule-the-mid-market-retail-sector-part-ii/ - 51k - 2008-02-04