CRM Systems Implementation Examples

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SaaSy Discussions (Part I) » The TEC Blog

... for communication with outside the firewall systems and/or data ... Last but not least, CRM still frequently entails a silo implementation, with many ... blog.technologyevaluation.com/blog/2008/04/11/saasy-discussions-part-i/ - 54k - 2008-04-11

Ross Systems' Focus Yields More Value For Process Manufacturers

by P.J. Jakovljevic, Louie Talarico ... templates are available by industry to speed implementation. ... Still, Ross Systems suffers from a lack of ... its product offering with more advanced CRM and supply ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJxLJT_04_10_02_1.asp - 16k - 2002-04-10 Summary: For a vendor, focus is good, as it often results with more value to its targeted customers. A highly focused vendor can also remain profitable even in difficult economic times. One example of a vendor delivering more by covering less is Ross Systems.

SAS and Action-Oriented Business Processes: Alliances ...

by P.J. Jakovljevic ... Examples of such projects include Auna Group in Spain ... behavior and segmentation to speed implementation and increase ROI ... with existing ERP and CRM systems, as to ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_11_05_1.asp - 23k - 2005-08-11 Summary: Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought out companies, have been key for SAS to further entrench itself in the market.

ROI Systems Defies The Odds Through Delighted Customers Part Two ...

by P.J. Jakovljevic ... is also working on a major .NET expansion to the CRM portion of ... is only half of the equation, ROI Systems places an equally high emphasis on implementation. ... http:/.../Research/ResearchHighlights/Erp/2003/06/news_analysis/NA_ER_PJ_06_03_03_1.asp - 23k - 2003-06-03 Summary: ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the vendor to provide its customers with easy migration paths to updated technology.

On Demand Delivery Compels a Compensation Management Vendor

by P.J. Jakovljevic ... as well as customer relationship management (CRM) systems. ... changed its brand from Incentive Systems to Centive ... often ensuring a smoother implementation and more ... http:/.../Research/ResearchHighlights/CRM/2007/05/news_analysis/NA_CR_PJ_04_07_07_1.asp - 16k - 2007-05-07 Summary: The on demand paradigm and enterprise incentive management market seem to have established a viable cross-section to the extent that, going forward, some players feel comfortable enough to opt solely for the software-as-a-service, subscription-based delivery model.

Baan Achieves A Speedy Recovery Despite The Tough Times

by P.J. Jakovljevic ... a fast-track route to successful E-Business implementation. ... duplicate vendor masters in ERP and SCM systems. ... disparate sales organizations (eg, ERP, CRM, SCM, e ... http:/.../Research/ResearchHighlights/BusinessApplications/2001/07/news_analysis/NA_BA_PJ_07_02_01_1.asp - 17k - 2001-07-02 Summary: Baan might be showing us that miracles are still possible. Will in 2001 the market witness the textbook-case of turning around the previously badly mismanaged company?

Made2Manage Systems 'One Year After': Reenergized and Growing Part ...

by P.J. Jakovljevic ... customers, the vendor believes that the implementation of an ... October 2003 may show Made2Manage Systems' ongoing strategy ... as to meet the differing CRM needs of ... http:/.../Research/ResearchHighlights/Erp/2005/02/research_notes/EN_ER_PJ_02_22_05_1.asp - 25k - 2005-02-22 Summary: Made2Manage Systems' decision to go private under wealthy Battery Ventures' wing appears to have been wise. Despite a draconic exodus of former executives and the subsequent one-time restructuring, the vendor has produced tangible benefits for existing customers.

Quote-to-order: A Newcomer Causes a Stir in the Market

by P.J. Jakovljevic ... programming interfaces (APIs) for integration to Salesforce.com's CRM system, as well as to other business systems. ... [t]o speed system implementation and save ... http:/.../Research/ResearchHighlights/CRM/2008/08/research_notes/VN_CR_PJ_08_20_08_1.asp - 29k - 2008-08-20 Summary: A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since left the market.

If There's One Thing CRM Tells Us: Don't Do PLM the Same Way

by David Smith ... stages of being rolled out, implementation teams can ... CRM tools often have their own workflow ... huge overlaps in functionality between systems (collaboration and ... http:/.../Research/ResearchHighlights/PLM/2005/11/research_notes/MI_PL_XDS_11_25_05_1.asp - 21k - 2005-11-25 Summary: Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling the 'ifs' and 'hows' of PLM investment.

CRM: The Truth, The Whole Truth And Nothing But The Truth(For A ...

by Dick Lee/Caribou Lake ... how can one software vendor enjoy a 99% implementation success rate and ... that 25% of CRM implementers are bypassing commercial CRM software systems. ... http:/.../Research/ResearchHighlights/Crm/2003/02/research_notes/MI_CR_XDL_02_15_03_1.asp - 21k - 2003-02-15 Summary: Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterpr