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TEC Products
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Besieged By The CRM Throne Aspirants, King Siebel Delivers 'The ...
| by P.J. Jakovljevic |
... applications for customer relationship management (CRM) and employee relationship
management (ERM),
with the lowest total cost of ownership (TCO) so far. ...
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| http:/.../Research/ResearchHighlights/Erp/2001/12/news_analysis/NA_ER_PJ_12_28_01_1.asp - 20k - 2001-12-28 |
| Summary: Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle and PeopleSoft?
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Welcome to the CRM Mid-Market Abyss-PeopleSoft
| by Kevin Ramesan |
... IBM has also built a preconfigured eServer to sit underneath the PeopleSoft Accelerated
CRM Solution,
providing a lower TCO for customers. User Recommendation. ...
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| http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_26_03_1.asp - 15k - 2003-06-26 |
| Summary: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and
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Microsoft Throws .NET At SMEs, With CRM As Bait
| by P.J. Jakovljevic, Louie Talarico |
... MS CRM should offer better Total Cost of Ownership (TCO) due to the native integration
to the
Microsoft technology pile and the rest of the Great Plains ...
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| http:/.../Research/ResearchHighlights/Crm/2002/03/news_analysis/NA_CR_PJ_03_08_02_1.asp - 13k - 2002-03-08 |
| Summary: While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long.
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The Lexicon of CRM - Part 3: From R to Z
| by Randy Garland |
... A Service Request is established in CRM software to track a customer contact
through to its conclusion.
... T & U. TCO - Total Cost of Ownership. ...
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| http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TU_CR_RGG_11_02_01_1.asp - 18k - 2001-11-02 |
| Summary: CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM
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Epicor Claims The Forefront Of CRM.NET-ification Part 1
| by P.J. Jakovljevic |
... The new .NET CRM architecture should therefore afford Clientele customers new levels
of ... easier
application integration and lower total cost of ownership (TCO). ...
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| http:/.../Research/ResearchHighlights/Crm/2002/06/news_analysis/NA_CR_PJ_06_11_02_1.asp - 13k - 2002-06-11 |
| Summary: By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a
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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...
... IBM DB2, MySQL and Microsoft SQL Server (again, Microsoft Dynamics CRM supports
only ... Agresso’s
customary lower total cost of ownership (TCO), while pre- and ...
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| blog.technologyevaluation.com/.../ - 50k - 2008-01-28 |
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The Changing Face of CRM » The TEC Blog
... the feature functionality from major on-premise CRM solutions, on-demand (SaaS)
CRM may be an
option. It has a lower total cost of ownership (TCO) through its ...
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| blog.technologyevaluation.com/blog/2009/02/10/the-changing-face-of-crm/ - 48k - 2009-02-10 |
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CRM Application Users Are Key to Project Success
| by Kevin Ramesan |
... TCO) in areas of training, change management, and internal communications. Consider
the following: Lack
of a well-defined plan for training can cripple a CRM ...
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| http:/.../Research/ResearchHighlights/CRM/2005/10/research_notes/TU_CR_KR_10_22_05_1.asp - 13k - 2005-10-22 |
| Summary: For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management.
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Besieged By The CRM Throne Aspirants, King Siebel Delivers 'The ...
| by P.J. Jakovljevic |
... applications for customer relationship management (CRM) and employee relationship
management (ERM),
with the lowest total cost of ownership (TCO) so far. ...
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| http:/.../Research/ResearchHighlights/Erp/2001/12/news_analysis/NA_ER_PJ_12_21_01_1.asp - 16k - 2001-12-21 |
| Summary: Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle and PeopleSoft?
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Los usuarios de las aplicaciones CRM son muy importantes para el ...
| by Kevin Ramesan |
... de un 10 a un 15 por ciento del costo total de propiedad (TCO) en las ... falta de un
plan bien
definido para el entrenamiento puede lisiar el despliegue del CRM. ...
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| http:/.../es/Research/ResearchHighlights/CRM/2005/10/research_notes/es/TU_CR_KR_10_22_05_1.asp - 14k |
| Summary: Para que una implementación de la gestión de las relaciones con los clientes sea exitosa, las firmas consultivas, los vendedores
y los usuarios deben poner atención al entrenamiento para el usuario y a la gestión de cambios.
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