E CRM Its Importance

TEC Products

Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

CRM and Technological Solutions: Be the Customer

by Randy Garland ... CRM and its real reason for being part of the IT arsenal: Its ability to ... In CRM, or in e-CRM, lead with core requirements, specifically, those of the customer ... http:/.../Research/ResearchHighlights/Crm/2002/06/research_notes/TN_CR_RGG_06_22_02_1.asp - 11k - 2002-06-22 Summary: In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

What Does the Future Hold for PRM?

by P.J. Jakovljevic ... during the business-to-business (B2B) e-commerce software ... still rage about PRM's relation to CRM or SCM ... been a moving target ever since its relatively recent ... http:/.../Research/ResearchHighlights/eCommerce/2004/03/research_notes/TU_EC_PJ_03_06_04_1.asp - 13k - 2004-03-06 Summary: Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach and nurture them. With so much business going through indirect sales channels in the next five years, the need for some form of partner relationship management (PRM) should not be

Infinium Putting its Cards on the Table

by P.J. Jakovljevic ... service provider (ASP) offerings, customer relationship management (CRM) and e-business solutions - at Infinium World 2000, its 15th annual ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/05/news_analysis/NA_BA_PJ_05_10_00_1.asp - 13k - 2000-05-10 Summary: On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas.

IFS Glows Amidst The Mid-Market Gloom

by P.J. Jakovljevic ... ERP applications into e-Business, e-CRM, and extended ... available through IFS Engage are CRM, collaborative planning ... IFS through in making its selection, should ... http:/.../Research/ResearchHighlights/Erp/2001/09/news_analysis/NA_ER_PJ_09_28_01_1.asp - 17k - 2001-09-28 Summary: By continuing to grow faster than many others, and by even reverting to profits, IFS has been defending the pride of quite beleaguered Tier 2 & 3 applications vendors. However, the bigger vendors will sell their aspirations dearly, and IFS still has a long way to go to achieve full-fledged credibility in

Xchange Adds To The List Of CRM Point Solutions' Casualties

by P.J. Jakovljevic ... while not exactly in its prime, ERP bears its ripe middle ... growth of yesterday's hot items like CRM, supply chain management (SCM) or e-procurement, many ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_27_03_1.asp - 15k - 2003-03-27 Summary: Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorabl

Supply Chain Planning in 2000: The Brains Behind Internet ...

by Steve McVey ... and e-procurement; vast alliance network comprising e-commerce, CRM, ERP, and ... Challenges: Maintaining its SCP market lead over ERP competitors whose ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/04/research_notes/MN_BA_SRM_04_00_1.asp - 40k - 2000-04-04 Summary: The supply chain planning market will top $2.5 billion in 2000, driven in large part by the needs of Internet customer fulfillment.

Geac Trying Its Luck in Partnering

by P.J. Jakovljevic ... Each component should be put through its paces using a ... product beyond core ERP (eg, CRM, e-commerce, SCM, etc.) is of a critical importance, users should ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/09/news_analysis/NA_BA_PJ_09_21_00_1.asp - 13k - 2000-09-21 Summary: After a slew of acquisitions in the past, which have resulted with varied outcomes, Geac, a Canadian supplier of enterprise management software, seems to be turning to partnerships to expand its product offering and to convince the market about its commitment to further develop attractive product offerin

Why Are CRM and Analytics Intrinsically Connected?

by P.J. Jakovljevic ... pure MA players such as Chordiant, E.piphany, SAS ... diminished life expectancy of independent CRM point solutions ... Annuncio-es Continuation of Its Shopping Spree ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/TU_CR_PJ_08_16_05_1.asp - 21k - 2005-08-16 Summary: The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration. Typical functional components of marketing automation include customer data cleansing and analysis tools, and campaign management systems.

Epicor Software Corp.: Completing Painstaking 'e'Volution Part 2 ...

by P.J. Jakovljevic ... products respectively) and has created separate divisions for its Avante, Platinum ... some stand-alone Epicor product components (eg, CRM, APS, e-commerce, and ... http:/.../ResearchHighlights/BusinessApplications/2001/04/research_notes/VN_BA_PJ_04_02_01_1.asp - 29k - 2001-04-02 Summary: Fiscal 2001 will prove to be very challenging for Epicor Software and we believe the next 18 months will be the company's make-or-break period. This part examines how successful Epicor has been in completing its evolution from a vendor of financial accounting software to a provider of holistic business p

Comparison of ERP and CRM Markets' Life cycle Snapshots

by P.J. Jakovljevic ... It forms the foundation for collaboration, e-business, CRM, supply chain ... introspective mind-set of ERP becomes history, its functionality remains ... http:/.../Research/ResearchHighlights/Crm/2004/01/research_notes/TU_CR_PJ_01_31_04_1.asp - 30k - 2004-01-31 Summary: Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tu