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Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... Core Front Office (CRM) components - May 1999, agreed to resell Siebel's suite of Web-based Front Office tools. ... B2B e-Commerce and e-Market - May 1999 ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_18_01_1.asp - 17k - 2001-09-18 Summary: J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head?

Vendors Begin to Round Out Their CRM Suites

by P.J. Jakovljevic ... Begin to Round Out Their CRM Suites PJ Jakovljevic ... In February, front-office vendors Baan Co. ... suites adding new marketing, service, and E-commerce capabilities ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/03/news_analysis/NA_BA_PJ_03_17_00_1.asp - 7k - 2000-03-17 Summary: Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding new marketing, service, and E-commerce capabilities.

Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series ...

by Randy Garland ... as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and ... IFS eBusiness, IFS Financials, IFS Front Office, IFS Distribution ... http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TN_CR_RGG_10_22_01_1.asp - 19k - 2001-10-22 Summary: IFS arrived over five years ago on U.S. shores, with a Christmas-bag full of software components that run from the front-office to back-office and back again. They’re here to play, to get recognized, and win some big Collaborative Commerce engagements. We’ll see if they’ve got the stuff to do it.

'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! ...

by Randy Garland ... It stretches from Front Office (CRM), to Back Office internal product movement and accountability (ERP), to supplier relationships via e-Procurement and Supply ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_13_01_1.asp - 18k - 2001-09-13 Summary: Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of.

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... most open and scalable e-Business platform ... and Supplier portals; PeopleSoft CRM Analytics, which ... customer analysis across the front office; PeopleSoft 8 ... http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TN_CR_RGG_11_26_01_1.asp - 28k - 2001-11-26 Summary: PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list of application offerings. In the last few years, in the

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... This appointment creates a dedicated CRM business unit ... our focus on this important e-business market ... integrated enterprise solutions from front office to back ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_20_01_1.asp - 19k - 2001-09-20 Summary: Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.

Siebel: Great Plans for Great Plains

by L. Talarico ... The urgency of the CRM initiative; The organization's internal IT resource availability to integrate front office applications with existing back office ... http:/.../research/researchhighlights/ecommerce/2000/10/news_analysis/na_ec_ljt_10_03_00_1.asp - 8k - 2000-10-03 Summary: Siebel and Great Plains recently announced plans to expand their partnership allowing Great Plains' VARs to sell Siebel's eBusiness Applications. This agreement will allow Great Plains partners to sell a wide range of enterprise applications to upper-midmarket organizations

Access Commerce Spices Up North American CRM Fray

by P.J. Jakovljevic ... selling process", said Brian Slocum, QAD e-Commerce Product ... failed to provide their own strong front-office suites so ... money and force all major CRM mid-market ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/07/news_analysis/NA_BA_PJ_07_05_00_1.asp - 10k - 2000-07-05 Summary: In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

Deltek Remains the Master of Its Selected Few Domains Part Three ...

by P.J. Jakovljevic ... Logically, the targeted front-office solutions have been CRM; employee T&E; employee self-service; project and resource planning; budgeting, and e-business. ... http:/.../Research/ResearchHighlights/Erp/2004/01/research_notes/VN_ER_PJ_01_09_04_1.asp - 16k - 2004-01-09 Summary: Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during the late 1980s. In 1991, Deltek began to configure its software for larger customers. Since 2001, a key growth strategy for Deltek has been providing additional front-office software

Enterprise Applications--The Genesis and Future, Revisited Part ...

by P.J. Jakovljevic ... that allow them to link back-office ERP systems with front-office CRM systems ... Consequently, the boundaries between ERP, CRM, e-commerce, and SCM have blurred ... http:/.../Research/ResearchHighlights/Erp/2004/04/research_notes/TU_ER_PJ_04_05_04_1.asp - 15k - 2004-04-05 Summary: If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional enterprise resource planning (ERP) and supply chain management (SCM) functions as well as the once considered more remarkable and supposedly more relevant CRM and e-commerce activity.