ECRM Case

Marketing and Intelligence, Together at Last

by D. Geller ... The move by eCRM firms to embrace ASP offerings is accelerating. In Angara's case an ASP model is a necessity because of the dependence of their solution upon ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_DPG_08_01_00_1.asp - 9k - 2000-08-01 Summary: Net Perceptions ties its own business intelligence package along with Angara’s technology for improving conversion rates into a tidy ASP package.

Symix Expands Its Product Offering While Remaining Profitable

by P.J. Jakovljevic ... subsidiary, Front Step, Inc., and the pending acquisition of eCRM vendor Profit ... Systems should only consider existing functionality, and, in case of final ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/02/news_analysis/NA_BA_PJ_02_28_00_1.asp - 9k - 2000-02-28 Summary: Symix Systems, Inc. announced, it had completed the acquisition of Profit Solutions, Inc. ('PSI'), it had partnered with Software Plus, and its financial results for the second quarter and six months ended December 31, 1999.

PowerCerv Finally Overpowered By The '02 Hurricane Season Part 2 ...

by P.J. Jakovljevic ... eCRM is the Web enablement of some CRM functions featured within ERP Plus ... management (SCM) capabilities, and lastly, has highlighted the business case for these ... http:/.../Research/ResearchHighlights/Erp/2002/10/news_analysis/NA_ER_PJ_10_29_02_1.asp - 16k - 2002-10-29 Summary: Although ASA seems to have obtained an intriguing complementary product offering and a modest client base for almost next-to-nothing cost, it has to quickly articulate a clear and assuring message to the market that it can and will execute a strategy for enhancing PowerCerv product lines for a foreseeabl

Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line

by Kevin Ramesan and Katarina Novatzki ... license price tags between $499 and $699 for the CRM and eCRM suites; as ... However, the navigation requires the user to exit the case context and review similar ... http:/.../Research/ResearchHighlights/Crm/2004/09/research_notes/PN_CR_KR_09_23_04_1.asp - 16k - 2004-09-23 Summary: TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding 'best fit,' customer relationship management, small and medium enterprise mar

Yet Another ERP/CRM Partnership

by P.J. Jakovljevic ... "Solomon has been seeking the best eCRM solution for our ... evaluating Solomon Software should consider existing functionality only, and, in the case of final ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/04/news_analysis/NA_BA_PJ_04_28_00_1.asp - 10k - 2000-04-28 Summary: Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading provider of electronic customer relationship management (eCRM), have signed a five-year, multi-million dollar OEM software arrangement.

ERP Plus and Beyond

by P.J. Jakovljevic ... eCRM is the Web enablement of some of the CRM functions featured ... lead management, campaign management, diagnostics, product registration, and case management. ... http:/.../Research/ResearchHighlights/ERP/2005/12/research_notes/PN_ER_PJ_12_15_05_1.asp - 27k - 2005-12-15 Summary: ERP Plus provides tools that metal fabricators need to streamline their quoting, order entry, inventory control, production, labor collection, shipping, and invoicing processes.

CRM: What Is It and Why Do It? Part One: Historical Background

by Glen Petersen ... there was a short period of e-madness where vendors talked about eCRM and e ... Part two will address the issue of how to create a credible business case for CRM ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_08_04_1.asp - 18k - 2004-11-08 Summary: Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why

Best Software Delivers More Insights To Its Partners (As Well As ...

by P.J. Jakovljevic ... However, this might not be the case for the rest of the product portfolio ... The users can also leverage Clientele or ACCPAC eCRM and other non-core accounting ... http:/.../Research/ResearchHighlights/Erp/2003/07/research_notes/EN_ER_PJ_07_29_03_1.asp - 25k - 2003-07-29 Summary: Best Software/Sage is a company that delivers products based on savvy understanding of its customers' needs, of the competitive forces in the market, and on constant adaptability. It is still standing on top of the hill in many SME markets, and it is typically a much more difficult task for anyone to cap

Has Market Been Too Harsh On Great Plains?

by P.J. Jakovljevic ... it will continue to make investments across e-business and eCRM while driving ... in R&D and still remaining profitable, which is generally not the case with its ... http:/.../ResearchHighlights/BusinessApplications/2000/08/research_notes/EN_BA_PJ_08_03_00_1.asp - 17k - 2000-08-03 Summary: On June 27, Great Plains Software, Inc., a leading mid-market provider of back-office and e-business solutions, announced financial results for the fiscal quarter and fiscal year ended May 31, 2000. Despite continued growth and profitability, the market reacted to the company’s results that were below

The Mid-Market Is Consolidating, Lo And Behold

by P.J. Jakovljevic ... in the lower tiers of the market, it is, however, not the case today. ... Nevertheless, the need for providing a full, comprehensive eCRM suite rather than an ... http:/.../Research/ResearchHighlights/BusinessApplications/2001/05/news_analysis/NA_BA_PJ_05_11_01_1.asp - 20k - 2001-05-11 Summary: While the higher end of the business applications market has experienced only limited merger & acquisition activity during 2000 (mainly seen in ERP losers been devoured by ERP outsiders), the mid-market has seen more vibrant intra-market activity, which particularly accelerated during the first few month