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Lawson Software’s CRM and ASP Moves – Wise, Bold, Injudicious ...

by P.J. Jakovljevic ... time and resources have indeed been wasted, but the damage is a far cry from bring ... February said it would also start marketing the rest of Siebel's CRM packages ... http:/.../ResearchHighlights/BusinessApplications/2000/05/research_notes/EN_BA_PJ_05_18_00_1.asp - 16k - 2000-05-18 Summary: Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service Providers (ASPs). We express our views in this regard.

Wrong ERP Demise Predictions Have (Only Partly) Created Skills ...

by P.J. Jakovljevic ... existing systems and integrating them with customer relationship management (CRM)-based ones. ... The real advantage, as far as the user is concerned, derives from ... http:/.../ResearchHighlights/BusinessApplications/2001/02/research_notes/EN_BA_PJ_02_02_01_1.asp - 22k - 2001-02-02 Summary: With so much frenzy surrounding e-business and CRM applications, ERP may be a far cry from its halcyon days. However, ERP implementation skills are still in demand, particularly as a foundation and a facilitator to other sexier applications.

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... many marketing automation specialists have, for various reasons, been a far cry from success or ... this is the ability of large packaged ERP or CRM suite providers ... http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

NetSuite Had a Sweet IPO. Now What? » The TEC Blog

... operations in a single system, which includes Enterprise Resource Planning (ERP), CRM, and E ... In fact, NetSuite is a far cry from being a laggard when it comes ... blog.technologyevaluation.com/blog/2007/12/28/netsuite-had-a-sweet-ipo-now-what/ - 58k - 2007-12-28

NetSuite Had a Sweet IPO. Now What? » The TEC Blog

... operations in a single system, which includes Enterprise Resource Planning (ERP), CRM, and E ... In fact, NetSuite is a far cry from being a laggard when it comes ... blog.technologyevaluation.com/blog/2007/12/28/netsuite-had-a-sweet-ipo-now-what - 58k - 2007-12-28

Integrating Customer Relationship Management and Service ...

by P.J. Jakovljevic ... The integrated CRM and call center solutions have reportedly helped some service ... center agents' working conditions have traditionally been a far cry from ideal ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 17k - 2007-12-07 Summary: The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

Deltek Remains the Master of Its Selected Few Domains Part Three ...

by P.J. Jakovljevic ... for Deltek, the vendor's entire lifetime is a far cry from being ... CRM and proposal automation solutions exclusively designed for project-oriented businesses and ... http:/.../Research/ResearchHighlights/Erp/2004/01/research_notes/VN_ER_PJ_01_09_04_1.asp - 16k - 2004-01-09 Summary: Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during the late 1980s. In 1991, Deltek began to configure its software for larger customers. Since 2001, a key growth strategy for Deltek has been providing additional front-office software

Infinium Returns To Its Core Competencies To Succeed Part 2 ...

by P.J. Jakovljevic, Lou Talarico ... hospitals and pediatrics clinics, which is still a far cry from thousands ... of thousand contacts, and virtual seminars promoting benefits of CRM to manufacturing ... http:/.../Research/ResearchHighlights/ERP/2002/05/research_notes/EN_ER_PJ_LJT_05_29_02_1.asp - 16k - 2002-05-29 Summary: Despite solid horizontal ERP functionality, product flexibility, and very good customer service, Infinium's challenge remains its lack of mind share and brand awareness outside of its hospitality stronghold.

Software as a Service beyond Customer Relationship Management and ...

by P.J. Jakovljevic ... a Web browser is not necessarily centered on customer relationship management (CRM) or sales ... the world working on a new drug, e-mail is a far cry from being an ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/TU_CR_PJ_03_17_06_1.asp - 35k - 2006-03-17 Summary: Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

ACCPAC -- Being Much More Than Meets The Eye Part Four: Challenges ...

by P.J. Jakovljevic ... numerous, current ACCPAC VARs will not have many CRM experts and CRM implementation experience ... and HR functionality on the other hand, has been a far cry one of ... http:/.../Research/ResearchHighlights/Erp/2003/02/research_notes/EN_ER_PJ_02_07_03_1.asp - 20k - 2003-02-07 Summary: One has to see how ACCPAC’s moves to nurture the relationship and the morale of its VARs and to make them more successful (profitable), will play against MBS’ and Best’s enticing financing arrangements for their VARs and customers, particularly during these days of cash scarcity.