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Feature Function Of CRM

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Customer Relationship Management (CRM) Software Evaluation Reports
http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

Evaluating Enterprise Software-Business Process or Feature ...

by P.J. Jakovljevic, Olin Thompson & Joseph Strub
... evaluation centers (eg, ERP Evaluation Center www.erpevaluation.com, CRM Evaluation
Center ... Part Two compared business processes to the feature/function approach ...
http:/.../Research/ResearchHighlights/Erp/2003/10/research_notes/EV_ER_PJ_10_28_03_1.asp - 25k - 2003-10-28
Summary: RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus old fashioned. However, users want and need an inventory or check lists of the functions to understand if the business process will work. One always has to start from somewhere, and t

Evaluating Enterprise Software - Business Process or Feature ...

by P.J. Jakovljevic, Olin Thompson & Joseph Strub
... leave open the issue of how a client's particular function and feature requirements
will be ... products that claim to serve a specific need (SCM, CRM, ERP, etc ...
http:/.../Research/ResearchHighlights/Erp/2003/10/research_notes/EV_ER_PJ_10_27_03_1.asp - 26k - 2003-10-27
Summary: There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes has been adequate for the task of selecting complex systems. The record indicates there is much room for improvement. In essence, for complex selections like in the case of ent

Evaluating Enterprise Software - Business Process or Feature ...

by P.J. Jakovljevic, Olin Thompson & Joseph Strub
... warehouse management systems (WMS), customer resource management (CRM), product
lifecycle ... Rank the importance of function areas such as financial ...
http:/.../Research/ResearchHighlights/Erp/2003/10/research_notes/EV_ER_PJ_10_25_03_1.asp - 26k - 2003-10-25
Summary: Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise package has to a degree, become a routine occurrence in the life of an IT organization. Recently however, there has been much noise created by some pundits and vendors belittlin

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...

... Oracle, IBM DB2, MySQL and Microsoft SQL Server (again, Microsoft Dynamics CRM supports
only SQL Server); A right-priced and better feature/function match-up ...
blog.technologyevaluation.com/.../ - 50k - 2008-01-28

TEC Vendor Showdowns Generate a Lot of Interest » The TEC Blog

... three vendors who market the same type of solution (ERP or CRM or business ... For each
feature function, the choice of vendor responses are: supported out of the ...
blog.technologyevaluation.com/blog/2007/11/06/tec-vendor-showdowns-generate-a-lot-of-interest/ - 38k - 2007-11-06

Besieged By The CRM Throne Aspirants, King Siebel Delivers 'The ...

by P.J. Jakovljevic
... as the customer's ERP provider comes up with an equivalent CRM functionality. ... approach
than it was the case with previous feature/function release enhancements ...
http:/.../Research/ResearchHighlights/Erp/2001/12/news_analysis/NA_ER_PJ_12_28_01_1.asp - 20k - 2001-12-28
Summary: Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft?

PeopleSoft: Giving Fervent Hope To The Market And Jitters To The ...

by P.J. Jakovljevic
... PeopleSoft will preach the power of integration with the back-office to downplay
their current inferiority in feature-function battle against the CRM or SCM ...
http:/.../ResearchHighlights/BusinessApplications/2001/06/research_notes/EN_BA_PJ_06_27_01_1.asp - 25k - 2001-06-27
Summary: PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework. If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market leaders.

CRM RFP Template

by TEC Staff
... Instead, every feature and function provided by every CRM solution on the market
has already been assembled for you in a detailed and accurate list. ...
http://www.technologyevaluation.com/CRM-RFP-Template.lp.html - 34k - 2009-04-02
Summary: Don't let your CRM software selection become a risky venture. Play your cards right and use a CRM RFP template. Find out what a CRM RFP template is and how it can save you time and money. We also tell you how you can write your own CRM RFP template, so you can get the CRM solution you need for your enter

A Lexicon for Customer Relationship Management Success

by Glen Petersen
... a clear picture of the value it provides outside of the feature/function attributes
of the technology. Senior management (user organizations) view CRM in terms ...
http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/MI_CR_XGP_09_29_08_1.asp - 27k - 2008-09-29
Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

A Lexicon for Customer Relationship Management Success

by Glen Petersen
... a clear picture of the value it provides outside of the feature/function attributes
of the technology. Senior management (user organizations) view CRM in terms ...
http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_08_06_1.asp - 29k - 2006-03-08
Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

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