Features Of CRM Clarify

TEC Products

Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

Surado! A Rising Mid-market CRM Provider

by Kevin Ramesan ... Some of the Customer Service module features are a ... such as Onyx, Epiphany, Amdocs/Clarify, and Pivotal ... should promise the company a strong CRM positioning since ... http:/.../Research/ResearchHighlights/Crm/2003/10/research_notes/VN_CR_KR_10_16_03_1.asp - 12k - 2003-10-16 Summary: Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana,

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... With probably the most broad set of features, a large marketing machine, and ... aspects of the myCRP spectrum, knowing that SAP dumped Clarify's CRM solution and ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_22_01_1.asp - 26k - 2001-09-22 Summary: SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development and delivery, to a seemingly quite open approach of broad development alliances, company acquisitions, Internet portals development, and a deep, new relationship with IBM for bot

Microsoft Throws .NET At SMEs, With CRM As Bait

by P.J. Jakovljevic, Louie Talarico ... that over time and with these features in place, the ... Approach Microsoft to clarify for you the subtle ... and likely functional overlaps) between MS CRM and other ... http:/.../Research/ResearchHighlights/Crm/2002/03/news_analysis/NA_CR_PJ_03_08_02_1.asp - 13k - 2002-03-08 Summary: While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its appetite will remain in check for very long.

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2 ...

by P.J. Jakovljevic ... comes to CRM, the above touted features are what ... applications that have solid SCM and CRM product needs ... Approach vendors to clarify for you the integration or ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_22_02_1.asp - 19k - 2002-04-22 Summary: Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like Microsoft Great Plains, Best Software (formerly Sage S

Amdocs Overhauls Its Marketing

by P.J. Jakovljevic ... asp" target="_blank">Clarity of Vision: Clarify Sold to ... such as self-service, billing, CRM, order management, and ... which now has more advanced features to allow ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03 Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

Xchange Adds To The List Of CRM Point Solutions' Casualties Part ...

by P.J. Jakovljevic ... on investment (ROI) metrics, and indispensable features and functions ... in other industries, the fact that Clarify was once ... to only Siebel in the CRM market now ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_28_03_1.asp - 22k - 2003-03-28 Summary: Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history, its functionality remains critical and CRM is being absorb

SAP - A Humble Giant From The Reality Land? Part 2: Expanding ...

by P.J. Jakovljevic ... In addition, mySAP CRM now features a billing engine ... In addition, mySAP CRM is the enabler for the ... Server, PeopleSoft HRMS, WebEx, e-Room, Clarify, Lotus Notes ... http:/.../ResearchHighlights/BusinessApplications/2001/08/research_notes/EN_BA_PJ_08_01_01_1.asp - 18k - 2001-08-01 Summary: During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. SAP touts a multi-pronged answer to prevailing heterogeneous IT environments. The company is staking its future on five pillars - exchanges, portals and the three extended

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed ...

by Randy Garland ... Come, come to the oasis of Nortel (Clarify), or PeopleSoft ... for one fifty minute session at a CRM conference and ... has the two or three top features or functions ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_05_01_1.asp - 17k - 2001-09-05 Summary: When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the

Deltek Remains the Master of Its Selected Few Domains Part Six ...

by P.J. Jakovljevic ... past), Deltek will have to further clarify the above ... certain Deltek products like Deltek CRM and Proposals ... stand-alone solutions with best-of-breed features. ... http:/.../Research/ResearchHighlights/Erp/2004/01/research_notes/VN_ER_PJ_01_13_04_1.asp - 29k - 2004-01-13 Summary: While we believe that the Deltek’s strategy to shore up its current install base and to target new related markets has been sound, one should never discount fierce competition given the market for enterprise application software has become a highly competitive and rapidly changing field.

Epicor's Mid-Market Pitch Becomes Higher For (One) Scala Part Four ...

by P.J. Jakovljevic ... see Epicor Claims the Forefront of CRM.NET-ification). ... the latest and most advanced GUI features such as ... go-to-markets for each product, clarify the positioning ... http:/.../Research/ResearchHighlights/Erp/2004/12/news_analysis/NA_ER_PJ_12_16_04_1.asp - 19k - 2004-12-16 Summary: The acquisition has at least the following two synergies between the two merged companies 1) geographical coverage, and 2) the strong relationships that both independently have with Microsoft.