Fedex Customer Relationship Management

TEC Products

Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?modelid=500&catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2&productId=864 Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/

ERP Selection Facts and Figures Case Study - Part 2: Qualitative ...

by P.J. Jakovljevic, L. Talarico & B. Spencer ... with Siebel for Customer Relationship Management and Microstrategy ... Advantages: Document Management tools can handle ... integration with FEDEX enables automatic ... http:/.../Research/ResearchHighlights/Erp/2001/11/research_notes/CS_ER_LJT_11_21_01_1.asp - 16k - 2001-11-21 Summary: This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client. Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC learned as a result of the selection engagement.

Infinium Putting its Cards on the Table

by P.J. Jakovljevic ... CRM, previewed Infinium's new customer relationship management solution, Infinium ... Infinium CRM to optimize customer relationships ... owned subsidiary of FedEx Corp ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/05/news_analysis/NA_BA_PJ_05_10_00_1.asp - 13k - 2000-05-10 Summary: On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas.

IMI, IBM Take First Step in Third Quarter

by Steve McVey ... In one, FedEx Corp. ... The other delivers VIVALDI Advanced Order Management and Customer Relationship Management applications to a European dot-com company. ... http:/.../ResearchHighlights/BusinessApplications/2000/04/news_analysis/NA_BA_SRM_04_03_00_1.asp - 7k - 2000-04-03 Summary: Six months after announcing its partnership with IBM, Industri-Matematik posted positive license growth in its third fiscal quarter ended January 31, 2000 but still has some problems to overcome.

New Vendor Acquisition Strategies in the Enterprise Applications ...

by P.J. Jakovljevic ... Direct relationship with premium customers. SSA Service; SSA Outbound ... represents about half of its customer base (with ... customers such as UPS, DHL, FedEx, and BAX ... http:/.../Research/ResearchHighlights/ERP/2006/04/research_notes/EN_ER_PJ_04_26_06_1.asp - 31k - 2006-04-26 Summary: The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

Warehouse Management for Manufacturers: Why Extended ERP Might Be ...

by David Barks ... to be packaged according to carrier specifications (UPS or FedEx, for example ... and inventory systems, but with the customer relationship management (CRM) system ... http:/.../Research/ResearchHighlights/ERP/2008/06/research_notes/TU_ER_SC_XDB_06_16_08_1.asp - 18k - 2008-06-16 Summary: As a provider of enterprise resource planning (ERP) integrated workforce productivity solutions, we have seen many approaches to distribution automation. Adding a warehouse management system is a logical option for many manufacturers, but this article provides insight into another option: extending ERP d

Warehouse Management for Manufacturers: Why Extended ERP Might Be ...

by David Barks ... to be packaged according to carrier specifications (UPS or FedEx, for example ... and inventory systems, but with the customer relationship management (CRM) system ... http:/.../Research/ResearchHighlights/ERP/2009/08/research_notes/TU_ER_SC_XDB_08_05_09_1.asp - 18k - 2009-08-05 Summary: As a provider of enterprise resource planning (ERP) integrated workforce productivity solutions, we have seen many approaches to distribution automation. Adding a warehouse management system is a logical option for many manufacturers, but this article provides insight into another option: extending ERP d

Warehouse Management for Manufacturers: Why Extended ERP Might Be ...

by David Barks ... to be packaged according to carrier specifications (UPS or FedEx, for example ... and inventory systems, but with the customer relationship management (CRM) system ... http:/.../Research/ResearchHighlights/ERP/2009/05/research_notes/TU_ER_SC_XDB_05_06_09_1.asp - 18k - 2009-05-06 Summary: As a provider of enterprise resource planning (ERP) integrated workforce productivity solutions, we have seen many approaches to distribution automation. Adding a warehouse management system is a logical option for many manufacturers, but this article provides insight into another option: extending ERP d

ROI Systems Defies The Odds Through Delighted Customers Part Two ...

by P.J. Jakovljevic ... field service, supplier relationship management (SRM), collaboration ... been focused on customer management, and well ... interfaces to UPS, FedEx, Airborne Express ... http:/.../Research/ResearchHighlights/Erp/2003/06/news_analysis/NA_ER_PJ_06_03_03_1.asp - 23k - 2003-06-03 Summary: ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the vendor to provide its customers with easy migration paths to updated technology.

A Semi–open Source Vendor Discusses Market Trends

by P.J. Jakovljevic ... Sales, customer relationship management (CRM) and accounts receivable (A/R)—enabling 360-degree customer views, sales ... integrated with UPS, FedEx, and other ... http:/.../Research/ResearchHighlights/ERP/2008/10/research_notes/TN_ER_PJ_10_10_08_1.asp - 53k - 2008-10-10 Summary: A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s footprint isn’t entirely in the open source door, however, with OpenMFG, its commercially licensed solution with an open source infrastructure.

Market Leaders of Global Trade Management

by P.J. Jakovljevic ... satisfaction by not only meeting customer and regulatory ... than sixties countries, in a one-to-one relationship. ... providers, like airfreight leaders FedEx and DHL ... http:/.../research/researchHighlights/scm/2005/06/research_notes/EN_SC_PJ_06_17_05_1.asp - 27k - 2005-06-17 Summary: The strategic imperative to streamline the entire lifecycle of global trade has prompted JPMorgan and TradeBeam to acquire complementary companies. Logistics service providers also recognize that many customers want trade services, and are stepping up to the challenge.