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Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1 ...

by P.J. Jakovljevic ... automatically "pulled" into IMPACT eCRM, eliminating duplicate data entry and the need to manually export/import data from a Web server into the CRM database. ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_19_02_1.asp - 18k - 2002-04-19 Summary: While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggern

PowerTrieve, A LEAP For CRM?

by Kevin Ramesan ... The database technology is certainly an attractive place to ... be helpful to reduce the need for specialized ... Many Enterprise CRM applications, for instance, have ... http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_17_03_1.asp - 12k - 2003-05-17 Summary: Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) produc

Professional Services Are Catching-up With CRM

by Kevin Ramesan ... But beyond those basic CRM functionalities, InterAction ... that would reduce the need for the ... InterAction offers sophisticated database management functionality ... http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_28_03_1.asp - 15k - 2003-05-28 Summary: The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business mode

Is JD Edwards's CRM 2.0 (With more than 200 Enhancements) Good ...

by Kevin Ramesan ... keep mobile salespeople up-to-date with their office CRM database. ... No need to say that JD Edwards like many ... has foreseen the importance of the CRM market and ... http:/.../Research/ResearchHighlights/Crm/2003/04/news_analysis/NA_CR_KR_04_01_03_1.asp - 13k - 2003-04-01 Summary: When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important to mid-market companies because they have less flexibility for trial and error. J.D. Edwards's CRM implementation success through its existing customer base will testify to the reliabi

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... costs being approximately 35 percent of total corporate cost, companies need to determine ... A CRM database can also be used to optimize customer interactions to ... http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/MI_CR_XGP_09_29_08_1.asp - 27k - 2008-09-29 Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

Surado! A Rising Mid-market CRM Provider

by Kevin Ramesan ... There is no need to be a programmer to go through a few simple steps to ... The web server provides for real time submission of all changes to the CRM database. ... http:/.../Research/ResearchHighlights/Crm/2003/10/research_notes/VN_CR_KR_10_16_03_1.asp - 12k - 2003-10-16 Summary: Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana,

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... costs being approximately 35 percent of total corporate cost, companies need to determine ... A CRM database can also be used to optimize customer interactions to ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_08_06_1.asp - 29k - 2006-03-08 Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

CRM, Success, and Best Practices: A Wake Up Call Part One ...

by Glen S. Petersen ... embrace the principles of the prior two sets while addressing the need for senior ... From a management standpoint, CRM provides a database and analytical ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k - 2004-10-21 Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly de

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... CRM: Oracle Marketing - Campaign and events management ... again, and again, actually part of the 9i database. ... Basically, you need to buy all three products, Oracle ... http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TN_CR_RGG_11_22_01_1.asp - 24k - 2001-11-22 Summary: There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software, functionality, and interoperability one could ever ask for.

CRM for Manufacturing vs. Regular CRM » The TEC Blog

... Microsoft describes the need for CRM for manufacturers on their Web page, which is dedicated ... Among the certified CRM vendors in our database (which include ... blog.technologyevaluation.com/blog/2009/09/15/crm-for-manufacturing-vs-regular-crm/ - 51k - 2009-09-15