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Customer Relationship Management (CRM) Evaluation Center
http://crm.technologyevaluation.com/
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CRM Vendors Cash In On The Financial Services Industry

by L. Talarico
... Firms in the financial services industry looking to implement CRM applications should
maintain a positive outlook on vendor product development. ...
http:/.../Research/ResearchHighlights/eCommerce/2000/11/news_analysis/NA_EC_LJT_11_02_00_1.asp - 11k - 2000-11-02
Summary: Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than around products. This makes a perfect case for

Comparing On Demand Customer Relationship Management Service ...

by Jim Berkowitz
... Berkowitz has over twenty-five years of experience and has helped hundreds of companies
design and implement CRM solutions, including Sprint, Apria Home ...
http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_05_05_1.asp - 23k - 2005-12-05
Summary: Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated

Customer Relationship Management Strategies Part One: Changing ...

by Mike Holland and Trinh Abrell
... Only 30 percent of companies that implement CRM systems have a measurement
strategy, while 15 percent don't have any type of plan. ...
http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_14_05_1.asp - 14k - 2005-02-14
Summary: Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However, without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success and full potential from their CRM system.

Microsoft Convergence 2003 portrayed an Enterprise Solutions ...

by Kevin Ramesan
... The challenge for small and mid-sized companies to implement CRM is the
requirement for a relatively easy integration. Microsoft ...
http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_02_03_1.asp - 14k - 2003-05-02
Summary: Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions and the directions that Microsoft intends to take. To that end the word 'convergence' was not an element of pure fate but rather a portrayal of integration between Microsoft back and f

Integrating Customer Relationship Management through Software As A ...

by Jim Berkowitz
... Berkowitz has over twenty-five years of experience and has helped hundreds of companies
design and implement CRM solutions, including Sprint, Apria Home ...
http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_06_05_1.asp - 17k - 2005-12-06
Summary: The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very differen

CRM for the Finance and Banking Industry – Part 1 » The TEC ...

... This is why it is easier to integrate different modules of separate systems
than to implement a new system that covers all CRM needs. ...
blog.technologyevaluation.com/blog/2009/10/08/crm-for-the-finance-and-banking-industry-–-part-1/ - 42k - 2009-10-08

CRM 101 » The TEC Blog

... Aware Of It’s all fine and good to implement a CRM system, but there a few things
you should know if you don’t want to be blindsided by a CRM catastrophe: ...
blog.technologyevaluation.com/blog/2008/01/07/crm-101/ - 39k - 2008-01-07

Business Process Management: How to Orchestrate Your Business

by Hans Mercx
... The Difference between Automating Functions (Vertical) and Processes (Horizontal).
Organizations regularly implement CRM, SCM, and ERP applications. ...
http:/.../Research/ResearchHighlights/bpm/2005/07/research_notes/MI_BA_HM_07_09_05_1.asp - 22k - 2005-07-09
Summary: Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old, manual system of coordinating activities in a company and

CRM ROI: Creating a Business Case

by Tom Pisello
... Companies need to implement serious yardstick work when seeking to evaluate
CRM-software investments. Metrics are essential, with ...
http:/.../Research/ResearchHighlights/Crm/2004/07/research_notes/RN_CR_XTP_07_23_04_1.asp - 15k - 2004-07-23
Summary: Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

Green Beacon Solutions

... critical business drivers and providing business and technology consulting that
enables clients to successfully implement and deploy ERP and CRM solutions. ...
http://directory.technologyevaluation.com/profile.aspx?vid=12945 - 6k

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