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Results 1 - 10 of about 48 for km crm.
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TEC Products
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Bolstering the Call Center with Service Resolution Management ...
| by P.J. Jakovljevic |
... In general, it makes economic sense for companies to pursue an SRM strategy, since
in the all-too-common scenario
of using disparate KM, CRM, and search ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 |
| Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates.
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Bolstering the Call Center with Service Resolution Management ...
| by P.J. Jakovljevic |
... In general, it makes economic sense for companies to pursue an SRM strategy, since
in the all-too-common scenario
of using disparate KM, CRM, and search ...
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| http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 |
| Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates.
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WALAR IT BUSINESS
... Desk for applications • Recruitment, selection, allocation of experts in information
technology and Internet
• Consultancy in ERP, KM, CRM, Supply chain ...
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| http://directory.technologyevaluation.com/profile.aspx?vid=12600 - 4k |
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Knowledge Management: The Core of Service Resolution Management
| by P.J. Jakovljevic |
... Knowledge management (KM) is at the core of integrating CRM and SRM. KM
software aims
at helping to unlock the power of a company's ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 |
| Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowledge management software, which helps companies segment and then distribute the information their customers
want to know.
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The Power of Knowledge -- Knowledge is Power (Part 3) » The TEC ...
... formerly KNOVA) with the customer relationship management (CRM) offering, Consona
Customer Management,
formerly Onyx CRM. To that end, SRM/KM adds resolution ...
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| blog.technologyevaluation.com/blog/2009/03/03/the-power-of-knowledge-knowledge-is-power-part-3/ - 53k - 2009-03-03 |
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Cincom Asserts Expertise In CRM For Complex Manufacturers
| by P.J. Jakovljevic |
... To that end, Cincom's CRM solution combines advanced configuration and KM capabilities
with
a communication mechanism that facilitates the real-time transfer ...
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| http:/.../Research/ResearchHighlights/Crm/2002/11/news_analysis/NA_CR_PJ_11_26_02_1.asp - 28k - 2002-11-26 |
| Summary: Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While
it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover.
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Azurian
... BI, BI, BI CRM, CRM, CRM ERP, ERP, ERP KM, KM, KM PLM, PLM, PLM RFI,
RFI, RFI RFP,
RFP, RFP SCM, SCM, SCM Consultoria en TI, Consultoria en TI, Consultoria en ...
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| http://directory.technologyevaluation.com/profile.aspx?vid=14783 - 6k |
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SOLGENIA
... BI, BI, BI CRM, CRM, CRM ERP, ERP, ERP KM, KM, KM MICROSOFT, MICROSOFT,
MICROSOFT
MIDMARKET, MIDMARKET, MIDMARKET OLAP, OLAP, OLAP SAP, SAP, SAP SCM, SCM, SCM ...
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| http://directory.technologyevaluation.com/profile.aspx?vid=8575 - 3k |
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Marquee Vendors Partner for Deepening Inherent CRM and BI Links
| by P.J. Jakovljevic |
... capabilities for assigning tasks and triggering alerts and knowledge management
(KM) to comply ...
is designed to interface with and enhance ERP and CRM systems. ...
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| http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/EN_CR_PJ_08_17_05_1.asp - 16k - 2005-08-17 |
| Summary: Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il
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Xchange Adds To The List Of CRM Point Solutions' Casualties
| by P.J. Jakovljevic |
... it forms the foundation for collaboration, e-Business, CRM, SCM and ... solutions), and
embedding
analytical applications, knowledge management (KM), and business ...
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| http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_27_03_1.asp - 15k - 2003-03-27 |
| Summary: Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the
CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for
out there in the long run other than to find an honorabl
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