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Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/

Interface Software Expands Its CRM Functionality

by Kevin Ramesan ... The biggest obstacle using CRM in a professional services work environment, like that of law firms, is to expect dramatic process change in a professional ... http:/.../Research/ResearchHighlights/Crm/2004/08/research_notes/PN_CR_KV_08_26_04_1.asp - 10k - 2004-08-26 Summary: Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction 5 reinforces Interface Software's customer relationship ma

Professional Services Are Catching-up With CRM

by Kevin Ramesan ... The need for CRM in Law Firms is now well established and systems have emerged to help them keep track of existing and forthcoming clients, market to them, and ... http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_28_03_1.asp - 15k - 2003-05-28 Summary: The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business mode

CRM RFP Template

by TEC Staff CRM RFP Template. Also known as: Customer Relationship Management ... matrix, CRM RFP template for evaluation. Choosing Your CRM: RFP Template 101. ... http://www.technologyevaluation.com/CRM-RFP-Template.lp.html - 34k - 2009-04-02 Summary: Don't let your CRM software selection become a risky venture. Play your cards right and use a CRM RFP template. Find out what a CRM RFP template is and how it can save you time and money. We also tell you how you can write your own CRM RFP template, so you can get the CRM solution you need for your enter

Scala and Microsoft Become (Not So) Strange CRM Bedfellows

by P.J. Jakovljevic ... given Microsoft's proverbial prominence within and huge benefits from the "law of big ... executives are unlikely to be terribly moved by the MS CRM takeoff so far ... http:/.../Research/ResearchHighlights/Erp/2003/08/news_analysis/NA_ER_PJ_08_28_03_1.asp - 16k - 2003-08-28 Summary: The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term, but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last? For the time being, Microsoft will likely be content to hel

Xchange Adds To The List Of CRM Point Solutions' Casualties

by P.J. Jakovljevic ... The auction was reportedly held at the law offices of Reimer and Braunstein ... Although not a stranger to CRM products acquisitions given its earlier acquisition ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_27_03_1.asp - 15k - 2003-03-27 Summary: Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorabl

Sales Force Automation, Customer Relationship Management, and ...

by Dave Stein and Al Case ... One or more of these endeavors can reap significant improvements in CRM and SFA ... ESR") and is protected by US and international copyright law and conventions. ... http:/.../Research/ResearchHighlights/CRM/2006/05/research_notes/MI_CR_XDS_05_23_06_1.asp - 13k - 2006-05-23 Summary: Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some solutions.

PSA -- Still An Evolving Market

by P.J. Jakovljevic ... These companies, as well as accounting practices, law offices and other professional service firms can also benefit from an emerging CRM derivative known as ... http:/.../Research/ResearchHighlights/Crm/2003/12/research_notes/TU_CR_PJ_12_27_03_1.asp - 25k - 2003-12-27 Summary: What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly virtual teams both within and outside the four-walls.

Using PKI to Protect Your Business Information

by Arash Nejadian ... E-Filing (revenue or court documents); Law enforcement reporting (arrest, transfer or ... Secure ERP & CRM: Using PKI-enabled ERP and CRM Solutions, companies can ... http:/.../Research/ResearchHighlights/Security/2003/12/research_notes/TU_ST_TEC_12_24_03_1.asp - 17k - 2003-12-24 Summary: Interconnection between vendors, suppliers, customers and employees through ERP and CRM tools, has become a competitive edge. Like ERP and CRM infrastructures, a Public Key infrastructure has become an enabler of business objectives. PKI provides a systematic approach to information security.

The Ghost in the Machine: Where Has Process Automation Left the ...

by David Clark ... relationship management (CRM) and business success, see research/ResearchHighlights/ Crm/2005/02 ... entirely possible that this man is also your brother-in-law. ... http:/.../Research/ResearchHighlights/CRM/2006/06/news_analysis/NA_CR_DC_06_09_06_1.asp - 16k - 2006-06-09 Summary: Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of automation on the consumer, that most unpredictable of systems?

Software Selection Horoscopes for January 2008 » The TEC Blog

... to the suggestions of others when choosing your new customer relationship CRM solution ... persuasion might be necessary, so don’t be afraid to lay down the law. ... blog.technologyevaluation.com/blog/2007/12/31/software-selection-horoscopes-for-january-2008/ - 46k - 2007-12-31