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Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

Scala and Microsoft Become (Not So) Strange CRM Bedfellows

by P.J. Jakovljevic ... prominence within and huge benefits from the "law of big ... to be terribly moved by the MS CRM takeoff so ... compared to, for example, the MS Office products' volumes ... http:/.../Research/ResearchHighlights/Erp/2003/08/news_analysis/NA_ER_PJ_08_28_03_1.asp - 16k - 2003-08-28 Summary: The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term, but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last? For the time being, Microsoft will likely be content to hel

Xchange Adds To The List Of CRM Point Solutions' Casualties

by P.J. Jakovljevic ... was reportedly held at the law offices of ... patents to computers, equipment, and office furniture, according ... Although not a stranger to CRM products acquisitions ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_27_03_1.asp - 15k - 2003-03-27 Summary: Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorabl

Deltek Remains the Master of Its Selected Few Domains Part Five ...

by P.J. Jakovljevic ... firms (such as accounting practices and law offices), other ... encompass seven front- and back-office software categories including CRM and proposal ... http:/.../Research/ResearchHighlights/Erp/2004/01/research_notes/VN_ER_PJ_01_12_04_1.asp - 22k - 2004-01-12 Summary: Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship management, which should help firms track client relationships in a more sophisticated manner than through methods such as referral or word-of-mouth, which were appropriate during

PSA -- Still An Evolving Market

by P.J. Jakovljevic ... of project accounting and core back-office business functions ... CRM as Client Relationship Management, rather. ... as well as accounting practices, law offices and ... http:/.../Research/ResearchHighlights/Crm/2003/12/research_notes/TU_CR_PJ_12_27_03_1.asp - 25k - 2003-12-27 Summary: What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly virtual teams both within and outside the four-walls.

ERP Vendors Venturing into PSA

by P.J. Jakovljevic ... delivered front-to-back office integration capabilities ... firms, employment agencies, law firms, engineering ... customer relationship management (CRM) module for ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/04/news_analysis/NA_BA_PJ_04_12_00_1.asp - 12k - 2000-04-12 Summary: On February 29, PeopleSoft Inc. took the wraps off its Professional Services Automation (PSA) product, software that aims to help services firms better manage financial and human-resources systems. On March 6, Lawson Software reaffirmed its position as a “premier total solution provider for the profess

How a Jerk at Work Can Put the Kibosh on Your ERP Software ...

... according to a 2007 Employment Law Alliance survey ... US workers have toiled for an office bully”—a ... s customer relationship management (CRM) software selection ... blog.technologyevaluation.com/.../ - 60k - 2008-10-21

Deltek Remains the Master of Its Selected Few Domains Part Four ...

by P.J. Jakovljevic ... Office applications. These companies, as well as accounting practices, law offices and other professional service firms can also benefit from an emerging CRM ... http:/.../Research/ResearchHighlights/Erp/2004/01/research_notes/VN_ER_PJ_01_10_04_1.asp - 18k - 2004-01-10 Summary: Deltek has focused on addressing the unique business needs of project-oriented organizations. Its product line has expanded from applications for managing the core back-office processes to the front-office and e-business of professional services and other project-based companies, of which many provide pr

Sweet Spots and What-Nots: Enterprise Management Software Vendor ...

by P.J. Jakovljevic ... the centerpiece of its front office strategy was the ... product, Deltek supports an emerging CRM derivative known ... such as accounting practices, law offices, and ... http:/.../Research/ResearchHighlights/ERP/2006/07/research_notes/VN_ER_PJ_07_13_06_1.asp - 36k - 2006-07-13 Summary: Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both domestically and internationally, as well as the full range of federal contractors and project-focused enterprises.

Best Software To Hold Competition At Bay

by P.J. Jakovljevic ... experts, such as Harvard Law School professor ... small business and mid-market CRM products, which is ... Tighter integration with Microsoft Office — SalesLogix 6.0 ... http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/EN_CR_PJ_12_18_02_1.asp - 16k - 2002-12-18 Summary: Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or partner for life' strategy to fend off any intruder to its US market stronghold, especially Microsoft Business Solutions.

Deltek Remains the Master of Its Selected Few Domains Part 1 ...

by P.J. Jakovljevic ... 2003, which was signed into US law by President Bush in June 2003. Deltek Costpoint 5, a pivotal part of the Deltek Enterprise front- and back-office suite, is ... http:/.../Research/ResearchHighlights/Erp/2004/01/research_notes/VN_ER_PJ_01_07_04_1.asp - 13k - 2004-01-07 Summary: By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called 'Project-PLUS' marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but have yet to penetrate.