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Professional Services Are Catching-up With CRM

by Kevin Ramesan ... way that would reduce the need for the ... intranets, portals, wireless devices, Outlook, Notes and GroupWise ... Compared to the more traditional CRM applications, it ... http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_28_03_1.asp - 15k - 2003-05-28 Summary: The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business mode

CRM Testing Throughout Implementation

by James Lyndsay ... Your CRM system—whether it's the latest tool or a stack of sticky notes—exists to handle this information, and whatever you do to the system, you need to ... http:/.../Research/ResearchHighlights/SoftwareTestTools/2004/10/research_notes/MI_TT_XJL_10_13_04_1.asp - 26k - 2004-10-13 Summary: In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, o

What Do Users Want and Need?

by P.J. Jakovljevic ... role demarcations and, therefore, a larger need for a ... their business needs dictate, Sage CRM clients also ... Microsoft Outlook and Lotus Notes integration, plus ... http:/.../Research/ResearchHighlights/ERP/2005/08/research_notes/EN_ER_PJ_08_23_05_1.asp - 34k - 2005-08-23 Summary: At the basic level, users want a more intuitive way to 'look inside the business', and they want applications to bring them closer to their operations, such as alerts that can help them handle exceptions or better yet, to act on business events (or even non-events) well before they become exceptions.

The Lexicon of CRM - Part 2: From J to Q

by Randy Garland ... been reviewed by technical staff, with notes added, to ... Some CRM and other enterprise-application vendors are building ... of users and passwords do not need to ... http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TU_CR_RGG_10_19_01_1.asp - 21k - 2001-10-19 Summary: C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.

Nexstep Infotech Pvt Ltd

... Processes need to be automated so that time and ... CRM, CRM, CRM Domino, Domino, Domino Expense Management, Expense ... Knowledge Management Lotus Notes, Lotus Notes ... http://directory.technologyevaluation.com/profile.aspx?vid=11792 - 6k

Welcome to the CRM Mid-Market Abyss-PeopleSoft

by Kevin Ramesan ... on the client system—users need only a ... PeopleSoft Accelerated CRM remains a PeopleSoft product with ... familiar with their Outlook and Notes applications, the ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_26_03_1.asp - 15k - 2003-06-26 Summary: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... CRM: Oracle Marketing - Campaign and events management. ... Basically, you need to buy all three products, Oracle Database, Oracle Application Server ... Other notes: ... http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TN_CR_RGG_11_22_01_1.asp - 24k - 2001-11-22 Summary: There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software, functionality, and interoperability one could ever ask for.

Customer Relationship Management Strategies Part Two: Creating ...

by Mike Holland and Trinh Abrell ... They then organized a use case referencing those CRM sticky notes. ... Users find it hard to fathom a process they've never had but know they need. ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_15_05_1.asp - 34k - 2005-02-15 Summary: CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

PSA -- Still An Evolving Market

by P.J. Jakovljevic ... to professionals the Relationship Intelligence they need to uncover ... with both Microsoft Outlook and IBM Lotus Notes. ... a scenario similar to the CRM, SCM (supply ... http:/.../Research/ResearchHighlights/Crm/2003/12/research_notes/TU_CR_PJ_12_27_03_1.asp - 25k - 2003-12-27 Summary: What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly virtual teams both within and outside the four-walls.

When Small Business Packages Have Enterprise Appeal

by Charles Chewning Jr. ... Smaller companies in particular may need nothing more than ... which allows users to access critical CRM functions off ... such as Microsoft Outlook, Lotus Notes, Yahoo ... http:/.../ResearchHighlights/TechnologySelections/2005/05/research_notes/VN_TS_XCC_05_27_05_1.asp - 27k - 2005-05-27 Summary: As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust set of e-commerce applications.