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Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

Surado! A Rising Mid-market CRM Provider

by Kevin Ramesan ... Surado CRM comes loaded with features that cover most SMB's CRM needs. ... The web server provides for real time submission of all changes to the CRM database. ... http:/.../Research/ResearchHighlights/Crm/2003/10/research_notes/VN_CR_KR_10_16_03_1.asp - 12k - 2003-10-16 Summary: Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana,

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1 ...

by P.J. Jakovljevic ... Minimal data entry needs, supported with a simple spreadsheet upload using Microsoft Excel; ... transfer of any data to or from any IMPACT CRM database - not just ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_19_02_1.asp - 18k - 2002-04-19 Summary: While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggern

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... CRM encompasses technology that provides a set of ... applications that address the operational needs of customer ... the creation of a single customer database, and a ... http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/MI_CR_XGP_09_29_08_1.asp - 27k - 2008-09-29 Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... CRM encompasses technology that provides a set of ... applications that address the operational needs of customer ... the creation of a single customer database, and a ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_08_06_1.asp - 29k - 2006-03-08 Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

CRM, Success, and Best Practices: A Wake Up Call Part One ...

by Glen S. Petersen ... a series of software applications that address the needs of customer facing functions. From a management standpoint, CRM provides a database and analytical ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k - 2004-10-21 Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly de

Compare SFA Applications and SFA Systems

... handle projects with different processes and data needs Multiple site ... as the online or on-premise CRM system OLAP ... provide the answer to complex database queries ... http://crm.technologyevaluation.com/sales-force-automation/ - 61k - 2009-04-21 Summary: Compare CRM software: Discover the 3 key modules to base your selection on and tools you must use in order to save up to 85% of time and money you'd spend gathering information on your own : Sales Applications, Analytics and Reporting, Technical Functionality. Beyond mere requests for proposals (RFP) te

CRM for Manufacturing vs. Regular CRM » The TEC Blog

... Sales will help production learn what the real needs of the customer are and what to expect ... Among the certified CRM vendors in our database (which include ... blog.technologyevaluation.com/blog/2009/09/15/crm-for-manufacturing-vs-regular-crm/ - 51k - 2009-09-15

If There's One Thing CRM Tells Us: Don't Do PLM the Same Way

by David Smith ... the organizational change, and getting down to doing CRM was going ... has to spend a long time filling the database. ... in the short-term and management needs to be ... http:/.../Research/ResearchHighlights/PLM/2005/11/research_notes/MI_PL_XDS_11_25_05_1.asp - 21k - 2005-11-25 Summary: Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling the 'ifs' and 'hows' of PLM investment.

The Importance of Server Robustness in CRM

by Mukhles Zaman ... access and copies of data and database records do not ... have an AS/400 environment, Wintouch's CRM solution can ... information about sales and the needs of customer ... http:/.../Research/ResearchHighlights/Crm/2004/06/research_notes/PN_CR_MZ_06_15_04_1.asp - 10k - 2004-06-15 Summary: In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a clie

Difficult Conversations: Discussing CRM with Your CEO Part Two ...

by Glen S. Petersen ... CRM technology provides a database which includes everything the ... analytical tools) to this database allows the ... serve the customer and anticipate future needs. ... http:/.../Research/ResearchHighlights/CRM/2006/11/research_notes/MI_CR_XGP_11_24_06_1.asp - 23k - 2006-11-24 Summary: A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and potential impediments.