Service and Sales Support Management

Software as a Service beyond Customer Relationship Management and ...

by P.J. Jakovljevic ... those which do not necessarily need a large internal team of sales support people. Financial, tax, procurement, and customer service management have also ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/TU_CR_PJ_03_17_06_1.asp - 35k - 2006-03-17 Summary: Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

Customer Relationship Management: Evolution, Not Revolution

by Jane Affleck ... Customer service and support automation, for example ... call routing, contact center sales support, and tools ... Marketing features might detail sales activities and ... http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/TU_CR_JA_09_24_07_1.asp - 16k - 2007-09-24 Summary: Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

Customer Relationship Management (CRM): Neocase CRM by Neocase ...

... to connect sales, marketing, and customer support teams. ... of Microsoft Dynamics 4.0 sales and marketing with Neocase Customer Service, Neocase CRM can ... http:/.../software/500-24561/Customer-Relationship-Management-CRM/Neocase-Software-Neocase-CRM.html - 5k - 2009-11-18

It's the Aftermarket Service, Stupid! (Part I) » The TEC Blog

... the aftermarket service and support as a ... to it as “strategic service management”, which entails ... Overlooking Profits from After-sales Service concurs with ... blog.technologyevaluation.com/blog/2008/03/05/its-the-aftermarket-service-stupid-part-i/ - 53k - 2008-03-05

Remedy Corporation: Poised for a Comeback?

by D. Geller ... Asset Management, and Remedy Service Level Agreements. ... and the Sales Continuum sales force management ... Quality Management, Remedy Customer Support, and Remedy ... http:/.../Research/ResearchHighlights/eCommerce/2000/05/research_notes/VN_EC_DPG_05_17_00_1.asp - 22k - 2000-05-17 Summary: Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by something unusual – profits – the company is hoping to regain its former luster.

Customer Relationship Management (CRM): Maximizer CRM by Maximizer ...

... Maximizer's customer relationship management application, Maximizer CRM 10, brings together sales, marketing, and customer service and support in one suite ... http:/.../software/500-21177/Customer-Relationship-Management-CRM/Maximizer-Software-Maximizer-CRM.html - 6k - 2009-11-18

RTI's CRM Applications Rivals The Major League Providers

by Kevin Ramesan ... in 1990, by E. James Emerson, RTI's focus was on sales and service to the ... The CustomerFirst suite is a support management and defect tracking system that ... http:/.../Research/ResearchHighlights/Crm/2003/08/research_notes/VN_CR_KR_08_15_03_1.asp - 12k - 2003-08-15 Summary: Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI

Service Lifecycle Management - Tapping into the Value of the ...

by Jim Brown ... to increased customer loyalty and also increased sales and service ... many software vendors that offer products that support SLM, or Service Process Management ... http:/.../Research/ResearchHighlights/ExecutiveView/2003/06/research_notes/TU_EV_XJB_06_11_03_1.asp - 17k - 2003-06-11 Summary: Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle Management (SLM) promises valuable business benefits

A Spoonful of SugarCRMCase Study and Review of an Open Source CRM ...

by Josh Chalifour ... of its sales force automation (SFA), the greatest contribution of functionality comes in the area of service and sales support management, pipeline management ... http:/.../Research/ResearchHighlights/FreeOpenSource/2004/11/research_notes/PN_FS_JC_11_30_04_1.asp - 26k - 2004-11-30 Summary: SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition and highlights some of SugarCRM's open source busi

TEC: Customer Relationship Management (CRM) Evaluation Center

... Sales force automation (SFA), customer service and support, and enterprise marketing management are among the main CRM areas. Customer ... http://crm.technologyevaluation.com/ - 54k - 2009-08-31