It's the Aftermarket Service, Stupid! (Part I) » The TEC Blog
... Servigistics, one of the leaders in the nascent SLM software category, refers to
it as “strategic service
management”, which entails service parts planning ...
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| blog.technologyevaluation.com/blog/2008/03/05/its-the-aftermarket-service-stupid-part-i/ - 53k - 2008-03-05 |
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Service Lifecycle Management - Tapping into the Value of the ...
| by Jim Brown |
... In addition to reported problems, effective service management requires that service
problems
and preventative maintenance calls be proactively generated by ...
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| http:/.../Research/ResearchHighlights/ExecutiveView/2003/06/research_notes/TU_EV_XJB_06_11_03_1.asp - 17k - 2003-06-11 |
| Summary: Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits
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Supply Chain Management Systems for Service and Replacement Parts ...
| by P.J. Jakovljevic and Olin Thompson |
... Improved service management boosts revenue from both service offerings and new product
sales, while improved customer service and enhanced offerings increase ...
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| http:/.../Research/ResearchHighlights/SCM/2005/08/research_notes/MN_SC_PJ_08_02_05_1.asp - 33k - 2005-08-02 |
| Summary: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner
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Will Servigistics Click on More Service Cylinders? – Part 1 » ...
... To my surprise, an executive and acquaintance from Servigistics, a provider of
strategic service management
(SSM) software, greeted me too during the usual ...
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| blog.technologyevaluation.com/.../2009/07/28/will-servigistics-click-on-more-service-cylinders-–-part-1/ - 50k - 2009-07-28 |
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The Power of Knowledge -- Knowledge is Power (Part 1) » The TEC ...
... The company lives and breathes in the post-sale service market, with the broad
suite named Strategic
Service Management (SSM). Servigistics ...
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| blog.technologyevaluation.com/blog/2008/12/23/the-power-of-knowledge-knowledge-is-power-part-1/ - 57k - 2008-12-23 |
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Will Servigistics Click on More Service Cylinders? – Part 2 » ...
... The combination of Click Commerce SNS and Servigistics brings together the pioneer
in service parts
planning with the leader in strategic service management. ...
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| blog.technologyevaluation.com/.../2009/08/12/will-servigistics-click-on-more-service-cylinders-–-part-2/ - 59k - 2009-08-12 |
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The Power of Knowledge -- Knowledge is Power (Part 3) » The TEC ...
... series introduced the need for knowledge management (KM) software applications as
part of a more comprehensive
and strategic service management (SSM) suite. ...
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| blog.technologyevaluation.com/blog/2009/03/03/the-power-of-knowledge-knowledge-is-power-part-3/ - 53k - 2009-03-03 |
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What Keeps EAM/CMMS Away From PLM? » The TEC Blog
... seen. A blog series by PJ Jakovljevic addresses some of the challenges from
the strategic service management
(SSM) perspective. What ...
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| blog.technologyevaluation.com/blog/2009/08/20/what-keeps-eamcmms-away-from-plm/ - 43k - 2009-08-20 |
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CRM Buzzwords and Trends for 2009 » The TEC Blog
... With strong marketing, campaign, and service management, the Syspro CRM solution
was designed
to dynamically handle the constantly changing requirements of ...
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| blog.technologyevaluation.com/blog/2008/12/09/crm-buzzwords-and-trends-for-2009/ - 47k - 2008-12-09 |
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6 IT Resolutions You Can’t Afford NOT to Make for 2009 » The ...
... On a final note, organizations require an IT service management road map
to stay competitive.
Every organization should be looking ...
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| blog.technologyevaluation.com/.../2009/01/07/6-it-resolutions-you-can’t-afford-not-to-make-for-2009/ - 44k - 2009-01-07 |
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