Service Request Management

Service Lifecycle Management - Tapping into the Value of the ...

by Jim Brown ... service management requires that service problems and preventative maintenance calls be proactively generated by the SLM applications. As the service request ... http:/.../Research/ResearchHighlights/ExecutiveView/2003/06/research_notes/TU_EV_XJB_06_11_03_1.asp - 17k - 2003-06-11 Summary: Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle Management (SLM) promises valuable business benefits

Supply Chain Management: Morphing the Functional Scope of Service ...

by P.J. Jakovljevic and Olin Thompson ... service management requires that service problems and preventative maintenance calls be proactively generated by these applications. As the service request is ... http:/.../Research/ResearchHighlights/SCM/2005/07/research_notes/MN_SC_PJ_07_30_05_1.asp - 25k - 2005-07-30 Summary: The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks.

Maintenance Connection

... Maintenance Connection provides Web-Based Service Request / Maintenance Management (or Web-Based CMMS Software) for organizations needing Equipment Maintenance ... http://directory.technologyevaluation.com/profile.aspx?vid=10574 - 5k

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic ... Knowledge management (KM) is at the core of integrating CRM and SRM. ... to problems from a knowledge base; create a service ticket; request repair services ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 14k - 2007-12-12 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

ROI Systems MANAGE-s Well Past 2000 Part 2: Impact and ...

by P.J. Jakovljevic ... real-time sales order processing (eSOP) and status reporting, purchase consignments, work order splitting, Internet service request management, vendor-managed ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_04_02_1.asp - 15k - 2002-04-04 Summary: Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention to the bottom line, and leveraging a tried-and-true business model, partnerships and technologies has been ROI Systems' formula of success. It is now in a position to move forward wi

Siebel Enters Smaller Markets in a Big Way

by L. Talarico ... Employee Applications provide campaign management tools, a product configurator, service request tracking tools, and a quote generator. ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_LJT_08_21_00_1.asp - 9k - 2000-08-21 Summary: Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite.

It’s About Process (or the Ability to be Responsive) -- Part IV ...

... Customer Service — call management, field service management, case handling, customer survey forms, information technology (IT) services request, etc.; ... blog.technologyevaluation.com/.../2008/09/02/it’s-about-process-or-the-ability-to-be-responsive-part-iv/ - 58k - 2008-09-02

ROI Systems Defies The Odds Through Delighted Customers Part Three ...

by P.J. Jakovljevic ... real-time sales order processing (eSOP) and status reporting, purchase consignments, work order splitting, Internet service request management, vendor-managed ... http:/.../Research/ResearchHighlights/Erp/2003/06/news_analysis/NA_ER_PJ_06_04_03_1.asp - 17k - 2003-06-04 Summary: ROI System is definitely a 'user's vendor' that should raise the bar for customer care best practices amongst its competitors.

ROI Systems - A Little ERP Fellow That Gets By

by P.J. Jakovljevic ... of field service, advanced planning and scheduling (APS), purchase consignments, Web sales order processing, Web service request management and many other ... http:/.../Research/ResearchHighlights/BusinessApplications/2001/06/news_analysis/NA_BA_PJ_06_11_01_1.asp - 10k - 2001-06-11 Summary: ROI Systems continues its disciplined new technology adoption. The moderation component of its strategy has been paying off, which proves crucial these days when many of its peers that have traditionally had more exciting and flashy products are facing the crunch.

CRM Software Research and Evaluations

... [2007.12.14] Bolstering the Call Center with Service Resolution Management Processes PJ Jakovljevic. More news… What Is Customer Relationship Management? ... http://www.technologyevaluation.com/request/sre_crm_1.asp - 44k - 2009-09-09