CRM Practices in Retailing in India

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The Wizardry of Business Process Management: Part 5 » The TEC ...

... BPM and customer relationship management (CRM) customers gladly ... TEC’s previous article
Retailing Trends—Shopping ... rules engines and best practices frameworks ...
blog.technologyevaluation.com/blog/2009/09/03/the-wizardry-of-business-process-management-–-part-5/ - 63k - 2009-09-03

One Vendor's Exploit of Marrying Infrastructure with Selling and ...

by P.J. Jakovljevic
... SCM, and customer relationship management (CRM) strategies. ... As seen in Retailing
Trends—Shopping Anyway and ... even if their processes and practices were quite ...
http:/.../Research/ResearchHighlights/SCM/2009/07/research_notes/VN_SC_PJ_07_24_09_1.asp - 86k - 2009-07-24
Summary: For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling Commerce, a traditional integration and communication provider, has recently unveiled a package designed to automate web-based commerce all the way from order capture to fulfillment

SAP Industry Solutions for Mid-market Companies

by Olin Thompson and P.J. Jakovljevic
... like mySAP ERP and mySAP CRM, as well as ... offering includes built-in best practices
for managing ... and transportation services, to aviation and fashion retailing. ...
http:/.../Research/ResearchHighlights/ERP/2006/05/research_notes/MN_ER_PJ_05_25_06_1.asp - 22k - 2006-05-25
Summary: For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media, insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented provider of industry-tailored solutions.

Jeeves—Thriving Organically as a Humble Servant

by P.J. Jakovljevic
... meant to enable smarter business practices (bringing to ... to customer relationship
management (CRM) and supply ... percent are in wholesaling and retailing, and the ...
http:/.../Research/ResearchHighlights/ERP/2006/04/research_notes/VN_ER_PJ_04_17_06_1.asp - 25k - 2006-04-17
Summary: Jeeves Information Systems, an innovative Swedish enterprise applications provider, seems to be making the right moves towards remaining a force within its markets. But becoming a more globally recognized player remains a tall order, even for an obliging butler-like vendor.




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