CRM Services Market Share

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Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ ERP Services (Non Manufacturing) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=1&productId=2100 Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

The Changing Face of CRM » The TEC Blog

... is to maintain and increase profitability and grow market share. ... in the ever-changing financial services industry and ... Maximizer CRM 10 Maximizer is a leading ... blog.technologyevaluation.com/blog/2009/02/10/the-changing-face-of-crm/ - 48k - 2009-02-10

One Year Later at Deltek: More of the Same (And Then Some More) ...

... Professional Services Market. ... It features Microsoft SQL Server Analysis Services (SSAS) online ... and mobile customer relationship management (CRM) capabilities. ... blog.technologyevaluation.com/.../one-year-later-at-deltek-more-of-the-same-and-then-some-more-–-part-i/ - 61k - 2009-02-03

War Looms in the On-demand CRM Market (and Beyond)—But Will You ...

by P.J. Jakovljevic and David Clark ... it will get its fair market share (and possibly ... com, which generates revenue only from CRM SaaS subscriptions ... to use on-demand application services because they ... http:/.../Research/ResearchHighlights/CRM/2008/10/research_notes/EN_CR_PJ_DC_10_13_08_1.asp - 42k - 2008-10-13 Summary: Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part III) ...

... Oracle combined, at 21 percent market share (13 percent ... outbound marketing solution, Infor CRM Epiphany Outbound ... & Poor’s Ratings Services recently affirmed ... blog.technologyevaluation.com/.../04/02/is-epicor-poised-to-rule-the-mid-market-retail-sector-part-iii/ - 52k - 2008-04-02

The Convergence of ERP and Field Services—One Vendor’s ...

by Predrag Jakovljevic and Judith Rothrock ... traditionally a downstream piece of CRM, so they ... marketing efforts on a narrow market niche that ... generations of technologies, including Web services and service ... http:/.../Research/ResearchHighlights/ERP/2008/02/research_notes/PN_EA_PJ_XJR_02_27_08_1.asp - 27k - 2008-02-27 Summary: Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support chang

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II) ...

... SQL Server Reporting Services, the CRM application aggregates ... training and help desk and support services, as well ... the red-hot retail software market, where it ... blog.technologyevaluation.com/.../02/04/is-epicor-poised-to-rule-the-mid-market-retail-sector-part-ii/ - 51k - 2008-02-04

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part I) » ...

... includes opportunity and bid management, CRM, resource management ... software solutions, hardware and services to the ... red-hot retail software market, wherein the ... blog.technologyevaluation.com/.../01/24/is-epicor-poised-to-rule-the-mid-market-retail-sector-part-i/ - 50k - 2008-01-24

A Dynamic Answer to Enterprise Resource Planning for Services

by Neil Stolovitsky ... expanded capabilities in the customer relationship management (CRM) and project modules ... To better serve the upper mid-market in the services industry, Epicor ... http:/.../Research/ResearchHighlights/ERP/2007/06/research_notes/PN_ER_NS_06_04_07_1.asp - 16k - 2007-06-04 Summary: Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to deliver a mid-market solution to services industries. Despite Microsoft's competing ERP offering, Epicor continues to build a Microsoft-centric solution with its partners' support.

The Evolution of Enterprise Resource Planning Includes Service ...

by Neil Stolovitsky ... of financial systems, customer relationship management (CRM) packages, and ... as ERP vendors continue to gain market share in the services market, the large ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/MN_ER_NS_04_09_07_1.asp - 16k - 2007-04-09 Summary: Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional services sector industries.

Hosted versus On-premises Customer Relationship Management

by Richard R. Smith ... cost of software, hardware, consulting services, and internal ... with customers across the mid-market (from 50 ... of evaluated vendors, especially in the CRM and ERP ... http:/.../Research/ResearchHighlights/CRM/2006/07/research_notes/MI_CR_XRS_07_07_06_1.asp - 16k - 2006-07-07 Summary: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages?